People & Culture Advisor at HopgoodGanim Lawyers (2024-04 – 2026-08)
- Provided HR advisory support to Partners across multiple workgroups, advising on employee relations, performance management, probation, onboarding, exits, wellbeing and general employee matters, while partnering with leaders to provide practical, commercially focused solutions.
- Managed end-to-end fortnightly payroll for approximately 320 employees, overseeing payroll processing, leave and entitlements, reconciliations and employee queries to ensure accurate, compliant and timely payment.
- Partnered with the P&C Director, P&C Manager and Partners on employee relations and performance matters, preparing HR documentation, drafting advice and supporting processes including performance improvement plans (PIPs), formal correspondence and variations to employment arrangements.
- Managed the employee lifecycle for 300+ employees through Employment Hero, including onboarding, employee data management, HRIS workflows, employment changes and record maintenance, ensuring accurate and updated employee information.
- Independently managed three shared P&C inboxes, triaging and responding to a high volume of employee and manager queries and providing timely, confidential and solutions-focused HR support.
- Coordinated the end-to-end Vacation Clerk and Graduate recruitment program, including interviewing approximately 60 candidates across a week, coordinating selection and offers, hosting candidate events and organising successful candidates' onboarding and program delivery.
- Supported the onboarding for new starters each week, coordinating pre-employment requirements, contracts and HRIS setup and ensuring a smooth and engaging employee experience from offer through commencement.
- Drafted and prepared a broad range of HR documentation, including employment contracts, variation letters, formal correspondence, reports, PIPs, policy updates and other employee relations documentation, ensuring accuracy, consistency and appropriate confidentiality.
- Reviewed, interpreted and updated HR policies, procedures and templates, supporting legislative compliance and ensuring guidance remained practical, contemporary and aligned with organisational requirements.
- Prepared internal and external HR reporting, including WGEA and Mercer submissions, while maintaining accurate employee records and HR data to support workforce reporting and business decision-making.
- Delivered a range of P&C initiatives across employee experience, reward and recognition, wellbeing and early careers, including staff milestone programs, health and wellbeing initiatives, Mental Health First Aid and First Aid training, flu vaccination programs and Graduate / Vacation Clerk activities.
- Supported continuous improvement across the P&C function, identifying opportunities to streamline processes, improve HR documentation and workflows, strengthen employee experience and reduce administrative inefficiencies.
People Experience Coordinator at The Lottery Corporation (2023-04 – 2024-04)
- Supported the design and delivery of people processes across the employee lifecycle, including recruitment, onboarding, probation, employee changes and offboarding.
- Led the onboarding experience for new starters, coordinating pre-employment requirements, systems access, documentation and induction activities.
- Provided first-line HR advice and guidance to managers and employees on policies, procedures, awards and contractual entitlements.
- Managed the People Experience inbox, triaging and resolving employee and manager queries while ensuring matters were followed through to completion.
- Processed employment changes and position requests, ensuring alignment with organisational structures, delegations and HR processes.
- Prepared employment contract variations and HR documentation reflecting changes to employee terms and conditions.
- Supported people leaders with training on HR systems, processes and employee lifecycle requirements.
- Supported employee due diligence processes in line with organisational obligations and requirements.
- Contributed to P&C projects and system integration initiatives, identifying opportunities to improve processes and enhance the employee experience.
- Identified and implemented P&C initiatives designed to improve employee engagement and experience.
Executive / Team Assistant at Pitcher Partners (2020-08 – 2023-04)
- Provided high-level administrative and operational support to Partners within a professional services environment, managing complex diaries, correspondence, documentation and confidential information.
- Coordinated events and employee engagement initiatives for 200+ staff, including firm-wide social and wellbeing events.
- Prepared client proposals, discussion documents, marketing materials, correspondence and presentations, ensuring a high standard of accuracy and professionalism.
- Managed high-volume email and telephone enquiries, prioritising requests and coordinating responses with internal teams.
- Supported clients with grant applications, conducting research and coordinating submissions through to completion.
- Managed monthly invoicing and supported ATO lodgements, maintaining accurate financial and administrative records.
- Maintained confidential client, billing and firm records in accordance with internal policies and procedures.
- Worked across a range of professional services systems, including MYOB AE, Xero, TouchPoint, Virtual Cabinet, Asana and FileInvite.
Various temporary admin, reception and customer service roles at Robert Half (2017-11 – 2020-02)
Customer Service Team Member at Baskin Robbins (2015-08 – 2020-05)
Swim Instructor at Shapland Swim School (2018-01 – 2020-12)
