Operations Executive - The Cultural Experience - Medstead, Hampshire
(2025-08)
- Manage the operational delivery of expert-led cultural, historical and specialist tours throughout the UK and overseas.
- Coordinate itineraries, accommodation, transport, venues and supplier relationships.
- Liaise with directors, historians, tour leaders and clients to ensure seamless tour delivery.
- Maintain booking systems, travel documentation and operational records with a high degree of accuracy.
- Support marketing activity through customer communications, promotional content and social media updates.
- Collect customer feedback and operational data to support reporting and service improvements.
- Ensure compliance with UK travel regulations and consumer protection legislation.
Reception Executive - voco Lythe Hill Hotel & Spa (IHG)
(2025-02 - 2025-08)
- Delivered exceptional front-of-house service within a luxury hospitality environment.
- Managed reservations, guest records, billing and enquiries using Opera PMS.
- Coordinated logistics for corporate clients, television production crews, weddings, conferences and tour groups.
- Supported recruitment administration, rota planning and operational reporting.
- Built strong customer relationships while ensuring a consistently high standard of guest experience.
Owner & Manager - Mandrake Cottage Holiday Let, Petworth - Petworth
(2021-01)
- Independently manage all operational and administrative aspects of a successful holiday rental business.
- Create and manage engaging social media content to increase visibility, customer engagement and bookings.
- Develop digital marketing strategies that have consistently achieved high occupancy rates, Superhost status and 5-star guest reviews.
- Manage bookings, guest communications, invoicing, payroll, maintenance schedules and supplier relationships.
- Monitor booking trends, guest feedback and performance data to support business growth and service improvements.
- Maintain accurate financial and operational records.
Business Development Associate - Adgistics - London
(2021-01 - 2022-12)
- Supported the launch and growth of the BrandHub digital platform.
- Managed client onboarding and maintained CRM records.
- Assisted with marketing campaigns, customer communications and internal project coordination.
- Collected and analysed customer information to support reporting and business development.
- Worked collaboratively with internal teams to improve customer experience and service delivery.
Head of Corporate Events & Gifting - L'Oréal / Kiehl's
(2008-01 - 2011-12)
- Managed premium corporate gifting programmes and branded events for major clients.
- Coordinated suppliers, logistics, budgets and marketing communications.
- Built long-term relationships with corporate stakeholders and external partners.
Partner & Events Director - Cool Kids Promotions
(2005-01 - 2008-12)
- Co-founded and managed a successful events business.
- Led marketing, PR, social media, client communications, logistics and event delivery.
- Managed budgets, suppliers, staffing and day-to-day business administration.
Professional Musician & Songwriter
(1987-01 - 2002-12)
- Developed strong communication, project management and relationship-building skills through an international music career.
- Worked with record labels, promoters, media organisations and production teams across Europe.
