Britney C

Results-driven Human Resources and Talent Acquisition professional with over 5 years of experience leading full-cycle recruitment, strategic onboarding, and employee relations across corporate, healthcare, and high-volume staffing sectors. Proven track record of accelerating time-to-hire by 20%, building diverse talent pipelines, and managing complex HRIS databases (ADP, Paypro).

Certified Notary

Public with expertise leveraging legal verification skills to fortify corporate compliance and onboarding workflows in remote and hybrid environments.

Director of People Operations & Talent Acquisition (Originally hired as Talent Acquisition Specialist) at Keller Williams Realty (2022-07 – Present)

Earned rapid promotion to executive director level based on exceptional performance metrics in talent sourcing, onboarding velocity, and candidate engagement.

• Spearhead full-cycle recruitment for licensed professionals utilizing advanced ATS platforms and omni-channel sourcing strategies; built a sustainable pipeline that consistently fills organizational vacancies.
• Re-engineered the end-to-end virtual and hybrid onboarding architecture, accelerating time-to-productivity for new hires by 20% while safeguarding candidate experience.
• Serve as an active Notary Public for the organization, executing legal verifications, authenticating contract documentation, and ensuring strict operational compliance in alignment with GREC guidelines.
• Partner directly with the CEO and executive leadership team to design long-term retention strategies, define performance KPIs, and deploy inclusive diversity initiatives.
• Curate, manage, and facilitate a comprehensive monthly corporate training calendar; deliver hybrid professional development workshops and technical software sessions to maximize stakeholder efficiency.
• Maintain operational tracking metrics across onboarding, exits, and data integrity systems while safeguarding sensitive personnel records.
• Directly manage and mentor internal personnel, including the training and daily performance management of the front-office operations coordinator.

Recruiting Manager (Remote) at First Class Workforce Solutions (2022-05 – 2022-07)

• Directed full-cycle recruitment for hospitality and corporate food service portfolios, driving a 20% increase in candidate placement rate within a highly competitive market.
• Standardized recruitment targets, benchmarks, and multi-channel sourcing methodologies across platforms including ZipRecruiter and proprietary ATS tools.

Laboratory Accession / Compliance Analyst at Enzo Clinical Laboratory (2021-03 – 2022-04)

• Audited and processed critical clinical documentation and digital specimens, proactively resolving EMR database discrepancies under strict regulatory turnaround times.
• Maintained 100% adherence to rigorous HIPAA privacy laws and strict laboratory compliance frameworks.

Recruiting Coordinator at Preferred Home Care of New York (2019-09 – 2021-05)

• Supervised virtual candidate screening pipelines, interview scheduling logistics, and automated onboarding compliance using ApplicantStack and HHA Exchange.
• Cultivated strategic partnerships with regional vocational and training institutions to secure a continuous pipeline of qualified care professionals.
• Maintained pristine data logs to produce regular EEOC-compliant documentation and workforce hiring reports.

Human Resources Coordinator at Jewish Association Serving The Aging (2018-01 – 2019-09)

• Controlled daily HRIS system architecture (ADP, Paypro) to guarantee accuracy across global employee lifecycle records, payroll variables, and personnel folders.
• Managed unemployment claims documentation and served as the corporate point of contact to guide employees through annual benefits enrollment and lifecycle updates.
• Standardized and led corporate new-hire orientations, delivering mandatory compliance training and cultural onboarding materials.

Quality Assurance Analyst at BPA International (2012-09 – 2018-04)

• Evaluated contact performance and communication workflows for tier-one U.S. client portfolios, synthesizing data into actionable executive trend reports.
• Onboarded, trained, and supervised incoming quality assurance personnel to safeguard service-level agreements (SLAs).

Bachelor of Science in Health Services Administration – CUNY Lehman College

Associate of Science in Liberal Arts – Nassau Community College