Director of People Operations & Talent Acquisition (Originally hired as Talent Acquisition Specialist) at Keller Williams Realty (2022-07 – Present)
Earned rapid promotion to executive director level based on exceptional performance metrics in talent sourcing, onboarding velocity, and candidate engagement.
- Spearhead full-cycle recruitment for licensed professionals utilizing advanced ATS platforms and omni-channel sourcing strategies; built a sustainable pipeline that consistently fills organizational vacancies.
- Re-engineered the end-to-end virtual and hybrid onboarding architecture, accelerating time-to-productivity for new hires by 20% while safeguarding candidate experience.
- Serve as an active Notary Public for the organization, executing legal verifications, authenticating contract documentation, and ensuring strict operational compliance in alignment with GREC guidelines.
- Partner directly with the CEO and executive leadership team to design long-term retention strategies, define performance KPIs, and deploy inclusive diversity initiatives.
- Curate, manage, and facilitate a comprehensive monthly corporate training calendar; deliver hybrid professional development workshops and technical software sessions to maximize stakeholder efficiency.
- Maintain operational tracking metrics across onboarding, exits, and data integrity systems while safeguarding sensitive personnel records.
- Directly manage and mentor internal personnel, including the training and daily performance management of the front-office operations coordinator.
Recruiting Manager (Remote) at First Class Workforce Solutions (2022-05 – 2022-07)
- Directed full-cycle recruitment for hospitality and corporate food service portfolios, driving a 20% increase in candidate placement rate within a highly competitive market.
- Standardized recruitment targets, benchmarks, and multi-channel sourcing methodologies across platforms including ZipRecruiter and proprietary ATS tools.
Laboratory Accession / Compliance Analyst at Enzo Clinical Laboratory (2021-03 – 2022-04)
- Audited and processed critical clinical documentation and digital specimens, proactively resolving EMR database discrepancies under strict regulatory turnaround times.
- Maintained 100% adherence to rigorous HIPAA privacy laws and strict laboratory compliance frameworks.
Recruiting Coordinator at Preferred Home Care of New York (2019-09 – 2021-05)
- Supervised virtual candidate screening pipelines, interview scheduling logistics, and automated onboarding compliance using ApplicantStack and HHA Exchange.
- Cultivated strategic partnerships with regional vocational and training institutions to secure a continuous pipeline of qualified care professionals.
- Maintained pristine data logs to produce regular EEOC-compliant documentation and workforce hiring reports.
Human Resources Coordinator at Jewish Association Serving The Aging (2018-01 – 2019-09)
- Controlled daily HRIS system architecture (ADP, Paypro) to guarantee accuracy across global employee lifecycle records, payroll variables, and personnel folders.
- Managed unemployment claims documentation and served as the corporate point of contact to guide employees through annual benefits enrollment and lifecycle updates.
- Standardized and led corporate new-hire orientations, delivering mandatory compliance training and cultural onboarding materials.
Quality Assurance Analyst at BPA International (2012-09 – 2018-04)
- Evaluated contact performance and communication workflows for tier-one U.S. client portfolios, synthesizing data into actionable executive trend reports.
- Onboarded, trained, and supervised incoming quality assurance personnel to safeguard service-level agreements (SLAs).
