Britney Nwakor

I am a motivated and people-focused financial services professional who has built my experience across customer service, lending, collections and underwriting. I enjoy working with people, understanding their individual circumstances and finding practical ways to support them while making careful, well-informed decisions. My experience has given me a strong understanding of affordability, credit assessment, responsible lending and working within regulated environments.

I am naturally organised, detail-oriented and comfortable working in fast-paced teams, and I take pride in providing a professional customer experience while meeting quality, compliance and performance standards. I am keen to continue developing my career within financial services and take on opportunities where I can build on my underwriting and credit experience.

Underwriter at Loans 2 Go (2026-05 – 2026-09)

• Assessed customer loan applications from initial submission through to lending decision.
• Reviewed credit files, affordability, income, expenditure and creditworthiness.
• Analysed financial information to support accurate and responsible underwriting decisions.
• Identified discrepancies, risk indicators and missing information within applications.
• Worked in line with FCA requirements, internal policies and responsible lending standards.
• Maintained accurate case notes and worked within agreed service levels (SLAs).
• Liaised with internal departments to resolve queries and progress applications.

Collections Agent / Underwriting at PDL Finance (2025-03 – 2025-09)

• Managed high-volume customer accounts while working within SMCR and CONC requirements.
• Assessed loan eligibility and supported underwriting activity.
• Balanced collections activity with customer support and appropriate account handling.
• Maintained accurate, audit-ready records and completed required quality checks.
• Monitored KPIs and worked consistently against performance and service standards.
• Resolved customer enquiries and supported effective account outcomes.

Loan Assessment Officer at Lendable (2024-05 – 2025-01)

• Assessed and approved vehicle finance applications in line with lending criteria.
• Reviewed affordability, supporting documentation and applicant information.
• Worked with brokers to obtain information and progress applications.
• Maintained accurate compliance records and case documentation.
• Supported efficient underwriting processes and timely application decisions.

Customer Service Representative at Barclaycard (2022-11 – 2024-05)

• Managed high-volume customer enquiries across financial services products.
• Resolved complex account queries while maintaining a customer-focused approach.
• Worked to quality, compliance and KPI requirements in a fast-paced environment.
• Used CRM and internal systems to record customer interactions and actions accurately.
• Consistently worked towards and exceeded quality and performance targets.

Customer Sales Agent at Electric Ireland (2021-08 – 2022-07)

• Delivered customer-focused sales and service in a target-driven environment.
• Worked towards and exceeded sales targets.
• Provided clear and professional customer support across a range of enquiries.
• Coached colleagues and shared effective approaches to customer conversations.
• Used CRM systems to manage customer information and interactions.

QQI Level 6 in Social Care – Liberties College of Further Education, Dublin

QQI Level 5 in Nursing Studies – Inchicore College of Further Education, Dublin