Britta Mireku

Dedicated and energetic customer service professional with proven experience in fast-paced, high-standard environments. Adept at anticipating customer needs, managing inquiries, and delivering a seamless, positive experience. Currently pursuing a Law degree and serving as a Student Advisor at the University of Essex Law Clinic, bringing a disciplined, organized, and analytical mindset to every client interaction.

Committed to resolving challenges efficiently and fostering long-term customer satisfaction.

Customer Service / Waitress at JW Marriott Grosvenor House

• Provided exceptional service in a fast-paced environment, ensuring all guest interactions were friendly, professional, and efficient.
• Maintained meticulous attention to detail to uphold company brand standards and presentation.
• Proactively anticipated customer requirements, offering tailored recommendations to enhance the overall experience.
• Managed high-volume service periods, ensuring clear communication and timely resolution of customer needs.
• Handled customer feedback and complaints with diplomacy and a solutions-oriented approach to ensure positive outcomes.
• Identified opportunities to add value to the customer experience, effectively promoting products and services.

LLB in Law – University of Essex

BTEC Level 3 Extended Diploma in Business – New City College, Redbridge