Bronwyn Wright

I am a friendly and proficient worker who can adapt to fast-paced environments and provide exceptional customer service. Over six years of experience in hospitality and over a year of experience working in retail. I am excited to be now seeking a new opportunity in a role with the potential to progress.

Bartender and Restaurant Waitress / Wedding and Events Assistant at The Bull Hotel (2024-07 – Present)

• Deliver friendly, professional customer service in a busy hotel restaurant environment
• Worked independently as a mixologist, managing all bar operations including cocktail preparation, customer service, cash handling, stock management, and maintaining a clean, efficient bar environment
• Take food and drink orders accurately and efficiently
• Serve food and beverages to a high standard, maintaining presentation and service quality
• Manage busy service periods while remaining calm, organised and attentive
• Assist with restaurant set-up, clearing, cleaning and closing procedures
• Handle customer enquiries and resolve issues promptly and professionally
• Work effectively as part of a fast-paced front-of-house team
• Assist with wedding receptions and special events, including table set-up and guest service
• Provide attentive service to wedding parties and support smooth running of events
• Maintain high standards of hygiene, cleanliness and health & safety
• Demonstrate excellent communication, teamwork and time-management skills
• Adapt quickly to changing customer and event requirements
• Key holder to bar

Waitress / Front of house at Bills Bar and Restaurant (2023-01 – 2024-06)

• Completing all service steps to ensure 100% customer satisfaction
• Working efficiently in a fast-paced, busy environment and delivering exceptional table service
• Greeting and seating customers
• Having complete knowledge of allergen procedures and ensuring all diners allergen requirements are met
• Hosting large bookings and parties
• Upselling items on the menu to increase average spend per head and meet daily forecast
• Having full menu knowledge to provide recommendations

Shop floor assistant at Elephant Moon (2021-07 – 2022-12)

• Maintaining excellent customer satisfaction by providing helpful, friendly and attentive customer service
• Being a key holder and opening and closing the store by completing security and cleaning checklists
• Organizing and displaying products in a visually appealing manner, helping to increase sales
• Maintain excellent knowledge of current in-store products to ensure customer questions can be answered
• Dealing with sales and cash transactions and having knowledge of the till system to perform returns/refunds

Barista / Front of house at Windy Corner Cafe (2018-08 – 2021-07)

Level 4 in Textile design – Leeds Arts University (2021-09 – 2022-05)

Foundation in Art and Design – Weymouth College (2020-09 – 2021-06)

Level 3 in Art and Design Extended Diploma – Weymouth College (2018-10 – 2020-05)

– Sir John Colfox School (2013-09 – 2018-06)