Bartender and Restaurant Waitress / Wedding and Events Assistant at The Bull Hotel (2024-07 – Present)
- Deliver friendly, professional customer service in a busy hotel restaurant environment
- Worked independently as a mixologist, managing all bar operations including cocktail preparation, customer service, cash handling, stock management, and maintaining a clean, efficient bar environment
- Take food and drink orders accurately and efficiently
- Serve food and beverages to a high standard, maintaining presentation and service quality
- Manage busy service periods while remaining calm, organised and attentive
- Assist with restaurant set-up, clearing, cleaning and closing procedures
- Handle customer enquiries and resolve issues promptly and professionally
- Work effectively as part of a fast-paced front-of-house team
- Assist with wedding receptions and special events, including table set-up and guest service
- Provide attentive service to wedding parties and support smooth running of events
- Maintain high standards of hygiene, cleanliness and health & safety
- Demonstrate excellent communication, teamwork and time-management skills
- Adapt quickly to changing customer and event requirements
- Key holder to bar
Waitress / Front of house at Bills Bar and Restaurant (2023-01 – 2024-06)
- Completing all service steps to ensure 100% customer satisfaction
- Working efficiently in a fast-paced, busy environment and delivering exceptional table service
- Greeting and seating customers
- Having complete knowledge of allergen procedures and ensuring all diners allergen requirements are met
- Hosting large bookings and parties
- Upselling items on the menu to increase average spend per head and meet daily forecast
- Having full menu knowledge to provide recommendations
Shop floor assistant at Elephant Moon (2021-07 – 2022-12)
- Maintaining excellent customer satisfaction by providing helpful, friendly and attentive customer service
- Being a key holder and opening and closing the store by completing security and cleaning checklists
- Organizing and displaying products in a visually appealing manner, helping to increase sales
- Maintain excellent knowledge of current in-store products to ensure customer questions can be answered
- Dealing with sales and cash transactions and having knowledge of the till system to perform returns/refunds
Barista / Front of house at Windy Corner Cafe (2018-08 – 2021-07)
