Bruna Tomaselli

Energetic employee well-versed in strong communication and organisation skills. Adept at multi-tasking, leading group discussions and seeking solutions to problems. Loyal employee with solid understanding of training and mentoring employees.

Dedicated team player, proactive and hands-on in task completion. Driven to deliver high-quality service and consistent results. Specialised in skincare and beauty enhancement with focus on delivering personalised client care.

Dedicated to client satisfaction and always looking for new approaches. Strong history of building and maintaining loyal client base.

Child minder at Self employment (2023-12 – Present)

• Assisted with homework to enhance academic performance.
• Communicated effectively with parents regarding child's day-to-day activities and behaviours.
• Ensured child safety by supervising activities and providing clean environment.
• Improved children's social skills through group play and interaction.
• Provided emotional support during periods of distress or discomfort.
• Communicated clearly and attentively to improve children's language and listening skills.
• Assisted in light housework to reduce parents' workload.
• Adapted approach depending on unique circumstances of each client case, leading to more personalised care.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Front of house and therapist at Laser clinics (2024-01 – 2026-01)

• Adapted approach depending on unique circumstances of each client case, leading to more personalised care.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Front of house and therapist at Primas MediSpa (2020-07 – 2023-08)

• Increased customer satisfaction by resolving issues.
• Applied positive customer service approach to increase satisfaction levels.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Worked flexible hours, covering weekends and bank holidays.
• Processed high volume of claims daily, showcasing multitasking abilities and time management skills.
• Provided excellent customer service by offering personalised consultations and recommendations.
• Delivered front of house duties with warm and professional manner.
• Kept reception area clean and neat to give visitors positive impression of company.
• Prepared treatment rooms with required equipment and products to maintain seamless workflow.
• Advised clients on suitable treatments and skincare products offered.
• Assisted with laundry and spa cleaning to maintain supply availability.
• Maintained clean and sterile work environment for all procedures.
• Managed appointment bookings efficiently reducing client waiting times.
• Assisted in reception duties, enhancing overall clinic efficiency.
• Monitored inventory levels ensuring adequate supplies were available at all times.

NVQ Level 5 Aesthetic and Cosmetics - Foundation degree in Aesthetic and Cosmetics – Faculdade Metropolitana De Blumenau