Bryan Hay

Highly organised and dependable Administrative Professional with extensive experience supporting operations, workflow coordination, stock management, and cross‑departmental communication. Brings a strong background in documentation, scheduling, data handling, and compliance within fast‑paced technical environments. Known for precision, reliability, and the ability to maintain accuracy under pressure.

Adept at managing competing priorities, supporting teams, and ensuring smooth day‑to‑day operations. A proactive problem‑solver with strong IT proficiency and a positive, collaborative approach.

Administrative & Laboratory Support Technician at Biobest Laboratories Ltd (2006-01 – Present)

• Coordinate booking, scheduling, and processing of incoming materials, samples, and equipment.
• Manage stock levels, place orders, and maintain inventory records for chemicals, consumables, and laboratory supplies.
• Maintain accurate documentation, logs, and reports to support compliance and operational efficiency.
• Liaise with multiple departments to ensure smooth workflow and timely communication.
• Calibrate equipment and maintain organised workspaces to support daily operations.
• Uphold ISO and GLP standards through meticulous record‑keeping and procedural accuracy.
• Provide administrative support including data entry, filing, and document preparation.
• Trained in the operation and maintenance of a Class 4 laboratory environment.

CAD Technician & Sandblast Department Manager at Edinburgh Crystal Glass Co. Ltd (1997-01 – 2006-12)

• Managed administrative operations for the sandblast department, including scheduling, ordering supplies, and coordinating overtime.
• Supervised a team of eight, ensuring efficient workflow and clear task allocation.
• Maintained artwork databases, filing systems, and production documentation.
• Collaborated with design, marketing, sales, and production teams to support business operations.
• Delivered customer service both in person and via telephone, resolving queries and supporting client needs.

Senior Darkroom Technician at Edinburgh Crystal Glass Co. Ltd (1993-01 – 1997-12)

• Supervised darkroom staff and coordinated daily tasks to meet production deadlines.
• Managed supply orders and maintained specialist equipment.
• Ensured adherence to quality standards and efficient workflow.

Sandblaster / Warehouse Operative at Edinburgh Crystal Glass Co. Ltd & WM Rose & Sons (1985-01 – 1993-12)

• Supported warehouse and production operations, including stock handling and workflow coordination.
• Developed early experience in teamwork, organisation, and operational support.

O-Grades in Biology, Chemistry, English, Mathematics, Metalwork, General Science, Arithmetic – Penicuik High School (1979-01 – 1984-12)