Academy Operations Lead at AirTanker (2026-04 – Present)
Acting as the primary interface between AirTanker and the Training Service Provider (TSP), responsible for overseeing the operational delivery of training across the Voyager Academy. Managing training scheduling, resource planning, stakeholder engagement and training governance to ensure the successful progression of both civilian and military students through the training pipeline. Operating within a highly regulated aviation environment, ensuring compliance, operational excellence and continuous improvement.
- Act as the AirTanker representative for all operational training delivery matters within the Voyager Academy.
- Work alongside the Training Service Provider's Training Delivery Manager to coordinate day-to-day training operations and delivery priorities.
- Provide AirTanker input to the Integrated Annual Training Plan (IATP), ensuring training requirements are accurately captured and planned.
- Coordinate course scheduling, resource allocation and timetable conflict resolution to optimise training delivery.
- Monitor external training activity costs and provide timely updates to budget holders, escalating concerns where required.
- Support the procurement of external training providers in accordance with commercial and governance procedures.
- Manage the internal training request process, ensuring efficient resolution of all training requirements.
- Support monthly billing activities between AirTanker and the Voyager Delivery Team (VDT).
- Represent the Voyager Academy at Monthly Service Improvement Meetings and contribute to service enhancement initiatives.
- Provide accurate training and capability data to support Training Review Boards and business decision-making.
- Independently verify all responses to training and capability information requests, ensuring data accuracy and integrity.
- Support internal and external audits through the provision of training records, compliance documentation and management information.
- Build and maintain productive relationships with the TSP, Voyager Delivery Team and wider stakeholder community, promoting a collaborative one-team culture.
- Lead and support continuous improvement activities to enhance training processes, efficiency and learner experience.
- Act as the primary point of contact for all enquiries received by the Voyager Academy.
Training Delivery Lead at AirTanker (2024-12 – 2026-04)
Operated within the Training & Capability Team to support the planning, coordination and delivery of technical training across AirTanker. Responsible for ensuring training compliance across the Voyager and AirTanker community whilst supporting the development and implementation of the Integrated Annual Training Plan.
- Led coordination activities supporting the Integrated Annual Training Plan (IATP).
- Worked closely with Thales UK and internal stakeholders to deliver training requirements across multiple operational disciplines.
- Managed training schedules, records and compliance requirements.
- Supported training delivery for pilots, cabin crew, engineers and ground operations personnel.
- Ensured training activities complied with business and regulatory requirements.
- Coordinated training requirements and communicated updates to stakeholders.
- Identified opportunities to improve training processes and operational efficiency.
- Maintained training data and reporting to support compliance and workforce capability requirements.
Property Maintenance Administrator at Lucy Properties (2023-08 – 2024-12)
Managed reactive and planned maintenance activities across a large residential property portfolio, ensuring compliance, contractor coordination and excellent customer service.
- Managed maintenance enquiries and work orders through the helpdesk function.
- Coordinated tenant, contractor and maintenance team appointments.
- Administered purchase orders and supplier invoices.
- Maintained accurate property records and compliance documentation.
- Supported HMO and selective licence administration.
- Managed tenant communications, including survey campaigns and customer feedback initiatives.
- Assisted with insurance renewals and property inspection repairs.
- Supported sustainability and process improvement initiatives.
Industrial Sales Coordinator at Hydac Technology (2021-11 – 2023-07)
Responsible for order coordination, customer support and supply chain management within a fast-paced engineering and manufacturing environment.
- Managed customer orders from receipt through to delivery.
- Coordinated stock allocation and delivery schedules.
- Prepared quotations and dispatch documentation.
- Liaised with internal departments to resolve supply chain challenges.
- Supported sales engineers and product specialists with technical and customer enquiries.
- Ensured compliance with quality management procedures.
Trainee Nursing Associate (Band 4) at Oxford University Hospitals NHS Foundation Trust (2020-05 – 2021-11)
- Supported post-operative patient care and rehabilitation.
- Maintained accurate clinical records and nursing documentation.
- Coordinated with multidisciplinary healthcare teams.
- Prepared and administered medication under supervision.
- Performed clinical observations including blood pressure monitoring, blood glucose testing and ECGs.
- Provided support to patients and family members.
Nursing Assistant (Band 3) at Oxford University Hospitals NHS Foundation Trust
- Delivered high-quality patient care within hospital settings.
- Assisted patients with personal care and daily activities.
- Conducted routine clinical observations.
- Supported multidisciplinary teams to ensure excellent patient outcomes.
- Accepted voluntary redundancy during the COVID-19 pandemic.
Administrator at Audley Travel (2019-04 – 2020-05)
- Processed visa documentation and client invoices.
- Managed airport services and transfer bookings.
- Utilised internal booking systems to maintain customer records.
- Prepared and dispatched travel documentation.
- Supported managers and destination specialists with administrative activities.
Workshop Administrator (Temporary, Band 3) at Oxford Health NHS Foundation Trust (2018-09 – 2019-01)
- Supported the delivery of training workshops and events.
- Coordinated room setup, equipment and workshop logistics.
- Provided first-line IT support.
- Managed attendee communications and workshop records.
- Produced and distributed agendas, minutes and workshop feedback.
- Supported maintenance of the Canvas Virtual Learning Environment.
International Export Coordinator at CEVA Logistics (2016-06 – 2018-01)
- Coordinated international shipments across multiple global markets.
- Raised export documentation and stock invoices.
- Arranged transport and courier collections.
- Liaised with customers and suppliers regarding shipment requirements.
- Resolved stock discrepancies and shipping issues.
Health & Safety Administrator (Temporary) at E&S Environmental Services (2015-01 – 2015-07)
- Produced client reports and analysis charts.
- Maintained organisational structures and training records.
- Managed equipment calibration schedules.
- Monitored employee compliance with client requirements.
- Supported office administration and health & safety activities.
