Caitlin Carter

I am a hard working and reliable individual with strong customer service skills and a positive attitude towards learning new things. I work well both independently and as part of a team and always aim to provide the best possible service. I have excellent time management skills and am confident working in fast-paced environments.

Retail Worker - Morrisons - Willenhall, West Midlands

(2025-06)

• Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Replenished items and organised displays to keep stock looking professional.
• Maintained excellent customer satisfaction by going the extra mile.
• Served customers efficiently during peak hours, minimising order waiting times.
• Worked flexibly across different departments, adapting to varying tasks and responsibilities as needed.
• Managed till operations and payment processing, providing change, receipts and packing bags.
• Handled customer returns, refunds and exchanges at customer service desk.
• Supported the team during busy periods and worked well under pressure.

Hairdressing Assistant - Fringe benefits - Walsall, West Midlands

(2024-01 - 2024-12)

• Seated and gowned clients in readiness for hairdressing service.
• Maintained a clean and organised salon environment.
• Developed strong communication and customer service skills.
• Served customers refreshments and ensured a welcoming atmosphere.

Diploma of Higher Education - Aviation - Walsall college (2023-09 - 2024-06)

Diploma of Higher Education - Cabin crew - Walsall college (2022-09 - 2023-06)

Diploma of Higher Education - Travel and tourism - Walsall college (2022-09 - 2023-06)

GCSEs - English - Willenhall e-act academy (2017-09 - 2022-06)