Caitlin Clancy

Friendly, reliable, and customer-focused professional with experience delivering high-quality service across retail, hospitality, and premium brand environments. Skilled in handling customer enquiries, resolving issues efficiently, managing transactions, and maintaining a positive client experience in fast-paced settings. Confident communicator with strong organisational skills and the ability to remain calm and professional under pressure.

Seeking a full-time customer service role where I can contribute to excellent service delivery and team success.

Beauty Expert - L'Oréal Luxe - Newcastle upon Tyne

(2025-01)

• Delivered personalised customer consultations to meet individual needs
• Responded to customer queries and provided aftercare support
• Processed transactions accurately using internal till systems
• Maintained stock levels and ensured product availability
• Represented a premium brand while maintaining excellent service standards
• Resolved customer concerns professionally to ensure satisfaction

Independent / Mobile Makeup Artist - Self-employed

• Managed client bookings and appointments independently
• Maintained professional communication with clients
• Handled secure payments and service enquiries
• Built strong client relationships through excellent service
• Managed social media platforms to engage with customers

Retail Assistant - Barbour - Jarrow

(2023-04 - 2025-01)

• Assisted customers with enquiries, purchases, and issue resolution
• Processed cash and card payments accurately
• Maintained organised shop floor and stockroom areas
• Supported stock checks and deliveries
• Contributed to a welcoming and professional store environment

Barista - Costa Coffee

(2022-06 - 2023-03)

• Provided friendly and efficient service in a busy environment
• Managed tills and handled transactions responsibly
• Responded to customer enquiries and resolved complaints
• Maintained cleanliness and hygiene standards
• Worked effectively as part of a team during peak hours

Team Member - Nando's

(2022-06 - 2022-06)

• Delivered high-quality customer service
• Upsold menu items to enhance customer experience
• Maintained health and safety standards
• Handled customer payments accurately

Restaurant Team Member - Marino's Italian Restaurant

(2021-05)

• Provided efficient service during busy periods
• Multitasked across bar and floor service
• Handled customer payments
• Maintained a positive dining experience for guests

Level 2 NVQ - Beauty Therapy - South Tyneside College (2019-09 - 2020-06)