Level headed, creative and determined individual with experience across healthcare, hospitality management and administrative operations
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I am a level headed, creative and determined individual with experience across healthcare, hospitality management and administrative operations. I bring strong communication and comprehension skills along with attention to detail and the ability to manage multiple tasks in fast paced environments. My background in customer service, safeguarding, patient care and operational coordination has developed the core competencies needed for digital product management.
My interest in photography has strengthened my passion for digital technology, as it requires using modern tools, editing software and digital workflows to create high-quality images. Through photography, I've developed an understanding of how creative ideas translate into digital formats, how users interact with visual content and how technology enhances storytelling.
Hospitality Management In my hospitality management role, I oversaw the smooth running of daily operations, ensuring guests received a consistently high standard of service. I managed bookings, coordinated staff, and handled enquiries with professionalism, adapting quickly to changing demands and maintaining a calm, organised environment. I monitored service quality, resolved issues efficiently and used a digital booking system to manage reservations and guest information accurately.
My responsibilities included supervising team members, supporting training and maintaining clear communication across departments to keep workflows running effectively. I also analysed guest feedback to identify improvements, demonstrating a proactive approach to enhancing the overall customer experience. This role strengthened my leadership, problem-solving, organisation, and user-focused thinking — all directly relevant to supporting product development and managing customer needs within a digital environment.
As a dental nurse I explained information clearly and listened carefully to patients' concerns, supporting them with calm professionalism. Working closely with dentists and colleagues, I contributed to a well-coordinated team environment while preparing rooms, equipment, and materials accurately and efficiently. I maintained high standards of organisation, cleanliness, and attention to detail, updated patient records, and helped appointments run smoothly.
I stayed composed during busy periods and reassured anxious patients, handling confidential information responsibly and following all professional procedures. I also followed strict compliance and safety processes, similar to product managers ensuring quality and risk management. This experience strengthened my communication, teamwork, accuracy, confidentiality, and problem-solving skills which are all highly relevant to supporting users and managing processes within this apprenticeship.
I volunteered to be a receptionist as the workplace was understaffed, in this role I welcomed visitors and provided a confident first point of contact, handling calls and enquiries clearly and politely. I recorded and passed on messages accurately, managed appointments and diaries, and adapted to changing priorities. I used digital systems to update records and complete administrative tasks while maintaining precise information and strong attention to detail.
I worked calmly with people from diverse backgrounds and handled confidential information responsibly at all times.
