Caitlin Graham

Commercially driven Transaction Manager with a strong background in premium automotive sales and team leadership. Progressed from Senior Sales Executive to Transaction Manager within Polestar, demonstrating consistent high performance, financial accuracy, and leadership capability. Experienced in managing full-cycle vehicle transactions, finance proposals, compliance processes, and supporting sales teams to maximise profitability.

Recognised for exceptional communication skills, emotional intelligence, and customer-focused service.

Volunteer

Childline counsellor with NSPCC, bringing advanced listening skills, resilience, and professionalism into leadership and customer environments.

Transaction Manager - Polestar Manchester - Manchester

(2023-01)

Achievement: Promoted internally in recognition of commercial performance and leadership.

• Oversee full end-to-end vehicle transaction process
• Manage finance proposals, lender applications, and funding approvals
• Ensure FCA compliance and responsible selling practices
• Support and coach sales executives to maximise conversion and margin
• Handle complex negotiations and escalated customer cases
• Monitor performance KPIs including finance penetration and profitability
• Maintain accurate order bank management and documentation

Senior Sales Executive - Polestar

(2021-01 - 2023-12)

• Delivered premium electric vehicle sales experience
• Managed full sales cycle from enquiry to handover
• Consistently exceeded monthly KPIs and sales targets
• Conducted product demonstrations and test drives
• Maintained strong CRM pipeline discipline
• Built long-term customer relationships through consultative selling

Team Leader Supervisor - Topman / Topshop, Manchester Arndale - Manchester

(2017-01 - 2020-12)

Promoted multiple times: Specialist → Till Controller → Supervisor.

• Managed daily shop floor operations and staffing rotas
• Delivered morning briefings with sales targets and performance focus
• Oversaw till operations and handled complex transactions
• Conducted return-to-work meetings and disciplinary documentation
• Supported recruitment processes including interviews and candidate selection
• Analysed daily sales figures and implemented performance strategies

Sales Associate - Ted Baker, Manchester - Manchester

(2020-01 - 2021-12)

• Delivered premium menswear styling and tailoring consultations
• Provided high-level customer service within luxury retail
• Maintained strong performance during reduced hours throughout COVID-19

Volunteer Childline Counsellor - NSPCC

(2020-01)

• Provide confidential emotional support to children and young people
• Completed safeguarding and crisis communication training
• Practise active listening and non-judgemental communication
• Developed resilience and advanced interpersonal skills

Access to Nursing & Midwifery - Nursing & Midwifery - Manchester College (2019-01 - 2019-12)

A-Levels - English Language

A-Levels - Sociology

GCSEs - English Language

GCSEs - English Literature

GCSEs - Maths

GCSEs - Science (Double Award)

GCSEs - Religious Studies

GCSEs - Textile Technology

BTEC ICT - ICT

BTEC Performing Arts - Performing Arts