Caitlin Mcdermott

Adaptable and results-driven professional with experience across Operations, Customer Service, Administration, Project Support, Property Management, HR, and Data Analysis. Skilled at managing high-volume workloads, improving workflows, and delivering excellent service in fast-paced environments. Strong communicator with the ability to build relationships, support teams, and solve problems quickly and effectively.

Experienced in both customer-facing and operational roles, with strong adaptability across multiple industries. Open to opportunities across a wide range of industries, bringing strong organisational skills, attention to detail, and a proactive, positive approach to any role.

Project Manager / Property Manager (Social Housing & Repairs) - Pathways Housing

(2024-03)

• Oversaw operational processes including compliance checks, asset tracking, and data accuracy.
• Maintained accurate records across multiple systems and ensured regulatory compliance.
• Coordinated repairs, maintenance, and compliance checks across a large property portfolio.
• Produced data-driven reports using Excel and SQL to support decision-making.
• Monitored performance data to identify trends, root causes, and improvement opportunities.
• Collaborated with internal teams to resolve issues and improve service delivery.
• Delivered efficient customer support in a fast-paced, high-demand environment.
• Handled sensitive information with professionalism and integrity.

Project Manager / Event Coordinator / Property Manager - Freelance & Past Roles

(2023-01)

• Coordinated multiple projects simultaneously, managing logistics, suppliers, and timelines.
• Delivered high-quality customer and client experiences by understanding needs and tailoring solutions.
• Improved workflow efficiency by implementing simple, data-driven tracking systems.
• Supported teams by sharing knowledge, improving processes, and maintaining high standards.
• Managed high-volume operations, stock, equipment, and supplier workflows with accuracy and strong attention to detail.
• Balanced competing priorities in fast-paced environments with minimal supervision.
• Provided fulfilment and customer support during events and projects.

Store Manager / Social Media Manager - The Alley

(2023-01 - 2024-03)

• Managed daily store operations including stock control, fulfilment, and inventory accuracy.
• Oversaw receiving, returns, and stock counts, ensuring compliance with store processes.
• Improved customer engagement by 30% through targeted social media campaigns.
• Provided personalised product recommendations, increasing engagement by 30%.
• Analysed sales and performance trends using Excel and Google Analytics.
• Delivered excellent customer service in fast-paced, high-volume environments.
• Delivered items to customers and team members quickly and accurately to support service flow.
• Trained and supported staff on operational procedures and customer experience.
• Supported promotional events to increase brand visibility and customer loyalty.
• Maintained accuracy during high-volume service periods.

Store Manager - T4

(2022-12 - 2023-12)

• Used Power BI to track inventory performance, identify trends, and reduce discrepancies.
• Managed stock levels, ordering, and fulfilment to maintain operational efficiency.
• Optimised staffing schedules and workflows, improving efficiency by 20%.
• Delivered excellent customer service in a fast-paced retail environment.
• Supported team members with training and day-to-day operations.

Property Manager / Administration - Brian Cox

(2021-08 - 2022-12)

• Managed a portfolio of 400+ properties, ensuring accurate data, documentation, and reporting.
• Built automated spreadsheets to track renewals, maintenance, and inventory-related tasks.
• Identified performance trends and provided insights to support leadership decisions.
• Developed dashboards that improved occupancy rates by 15%.
• Coordinated with contractors, tenants, and internal teams to resolve issues.
• Handled high-volume workloads with accuracy and professionalism.

HR Administration / Head Waitress - Tapelia

(2020-10 - 2022-03)

• Managed HR data, payroll support, and employee performance tracking.
• Maintained accurate HR records and handled confidential information responsibly.
• Supported onboarding and training for new staff.
• Delivered warm, personalised customer service in a high-volume environment.

Property Manager / Letting Negotiator - Rolitex Estates

(2020-08 - 2021-08)

• Managed documentation, compliance checks, and data accuracy across multiple systems.
• Provided clear, personalised support to customers and applicants.
• Used CRM tools to track performance and improve operational workflows.
• Coordinated viewings, renewals, and property marketing.

Social Media Manager / Cloakroom Manager - O2 Shepherds Bush Empire

(2020-01 - 2020-10)

• Supported high-volume operations with accuracy and attention to detail.
• Delivered friendly, efficient customer service in fast-paced environments.
• Developed content and promotional campaigns to drive audience engagement.
• Analysed engagement metrics to refine marketing strategies.

Degree - Business Management and Marketing - London School of Business

Level 5 Diploma - HR Administration

Level 3 Diploma - Estate Agent