Caitlin O'sullivan

I'm a confident, young professional with a passion for learning and development. Eager to leverage education and training in the professional industry to support the growth and success of a high-performing organisation. I have a strong track record of setting effective goals and leading teams to achieve those goals.

Above all, I am focused and committed to continuous improvement and driving a team's success. I work well under high pressure environments, whether that be in a team, or excelling as an individual. I am motivated and client-focused, with a keen interest in the property market, seeking a step in the right direction for a career that I can progress with as I gain more experience in the industry.

Pub Team Member - Mitchell & Butlers - The Old Hare And Hounds - Birmingham, B45 8UU

(2025-04)

As a team member at The Old Hare And Hounds, I work both the bar and the floor in a very large and busy pub in Rednal Birmingham. In the role I manage the large bar solo with serving customers, dealing with the handling of money, regulating bookings and working with the general public. In terms of the floor, I manage it solo, running food, clearing tables and giving guests a friendly atmosphere around the pub, all whilst being sure the the pub is presentable to the public.

• Bottling up and stock rotations
• Resolving customer complaints professionally
• Developing strong communication and sales skills in a busy hospitality setting

Food Server - The Crusty Cottage Bakery - Birmingham

(2023-09 - 2025-05)

I served freshly baked goods to the general public. As well as serving the general public I also managed large wholesale orders and had great feedback from my managers, recognising my iniative and drive.

• Production of sandwiches
• Cleaning the entire shop front at the end of each day
• Merchandising

Children's Entertainer - Shelly's Treats LTD - Birmingham

(2023-06 - 2023-09)

I hosted and entertained children parties whilst also interacting with parents. My job included preparing venues for parties such as lifting and moving heavy objects and ensuring the areas were safe. I discovered that I work best when I'm around others and thrive when unpredictable challenges are added to the mix.

GCSEs - LEASOWES HIGH SCHOOL (2018 - 2023)

Level 3 Extended Diploma - Music Performance - ACCESS CREATIVE COLLEGE (2023 - 2025)