Caitlyn West

Experienced Recruitment professional with hardworking mentality and demonstrated success in increasing company fill. Excellent customer relations, issue resolution and relationship building skills to collaborate with suppliers to improve quality. Clear communicator and practised multitasker with excellent problem-solving and relationship-building abilities.

Account manager - 2018 - present - HCL

HCL Workforce

Account Manager, London

On a day to day basis I am in charge of managing the recruitment for the largest social care contract in England.

• Grew the fill rate by 75% through successful networking, partnership development and contract negotiation.
• Streamlined operational efficiencies by developing compliance and customer service protocols and standards.
• Listened attentively to client feedback and worked with the Marketing team to introduce new an effective advertisements to better suit the clients needs.
• Maintained compliance within the National guidelines and international standards for over 20 agencies into the contract.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Assisted in the development of numerous consultants on various systems and platforms.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Managed on-site evaluations and internal audits.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Created plans and communicated deadlines to ensure projects were completed on time.

Led projects and analysed data to identify opportunities for improvement.

Business Studies

Mayflower Sixthform , Billericay

This was a two year Course in Business Studies which covered a multitude of areas such as Account management , Finance and Event Management. In this I was awarded a double distinction ( equivalent of A A ).