High-ticket Consultation Specialist at Simon Smith Online (2025-03 – Present)
I manage the complete front-end pipeline, deal qualification, and inbound/outbound discovery architecture for the UK's leading property mentorship brand. Responsible for identifying, vetting, and advancing serious candidates for a premium £12,000 offer while ruthlessly filtering out low-intent enquiries to protect closer calendars.
- Operating as the top-performing representative over the last 18 months and the last man standing, outlasting 7 appointment setters who quit or were fired from the pipeline.
- Stood the test of time by maintaining flawless professionalism, punctuality, consistent daily inputs, and executing heavy outbound dial volume alongside inbound discovery calls completely unsupervised.
- Navigated the trenches of a tough funnel by patiently and ruthlessly disqualifying up to 98% of enquiries to find the gold and protect closer calendars.
- Executed a highly consultative process to stretch the gap between a prospect's current frustration and their desired wealth freedom goals.
- Dug deep into prospects' bottlenecks to uncover exactly what has held them back and why they haven't achieved their financial targets yet.
- Shifted buyers emotionally on the call, breaking down their defensive walls, building raw desire, and forcing them to see the urgent cost of remaining in the status quo.
- Injected genuine belief and perspective into cold leads, shifting their state from casual curiosity to realising that immediate action is their only option.
- Built deep, lasting rapport over short windows and maintained a rigorous WhatsApp follow-up system to cultivate relationships and resurrect cold pipeline opportunities.
- Consistently met conversion targets, daily KPIs, and database logging protocols within a highly volatile, fast-paced remote infrastructure.
Wholetime Firefighter at Surrey Fire & Rescue Service (2022-01 – 2023-08)
- Responded to emergency incidents in high pressure environments, demonstrating strong communication, professionalism, and calm decision making under pressure.
- Conducted residential fire safety inspections and Safe & Well visits, building trust with homeowners while advising on risk reduction, safety, and property protection.
- Developed strong people skills through regular face to face interaction with members of the public, including vulnerable individuals and multi agency teams.
- Worked effectively within disciplined, target-driven teams where accountability, reliability, and performance standards were critical.
- Maintained operational readiness through ongoing physical fitness, technical training, equipment maintenance, and detailed incident reporting.
NHS 111 Health Advisor/Accredited Pathways Coach at Dorset HealthCare University NHS Foundation Trust (2020-11 – 2025-03)
- Handled high volumes of calls in fast paced, high pressure environments, using strong communication and problem solving skills to support callers and assess urgent situations.
- Built trust quickly with a wide range of people while delivering clear, calm, and professional guidance during stressful circumstances.
- Applied safeguarding procedures, risk assessment, and critical thinking to ensure safe and appropriate outcomes for vulnerable callers.
- Mentored and coached new call handlers, supporting team development and maintaining high service standards.
- Worked within highly regulated processes, demonstrating professionalism, resilience, attention to detail, and strong customer focused communication skills.
Window Cleaning Operator at Prestige Window Cleaning (2020-07 – 2020-10)
- Assisted team in delivering high quality window cleaning services during lockdown period.
- Supported development of safety protocols to comply with COVID-19 guidelines ensuring customer and staff safety.
- Communicated with clients to address enquiries and maintain positive relationships resulting in customer satisfaction.
Expedition Sales Team Leader at Camps International Group (2016-02 – 2019-12)
- Achieved outstanding team performance and leadership recognition, resulting in promotion to team leader within one year.
- Secured a company record of £1m in revenue for 2017/18 through effective team management.
Expedition Sales Specialist at Camps International Group (2014-06 – 2016-02)
- Assisted in marketing and selling gap-year expeditions to developing world countries for 18-25-year-olds.
- Utilised knowledge of target market interests to engage prospective travellers.
- Ran exhibition stands and acted as a brand ambassador at careers and futures fairs in schools, colleges and universities.
- Conducted sales presentations in schools & sixth forms to promote benefits of expeditions and generate leads.
School Expeditions Appointment Setter at Camps International Group (2013-08 – 2014-06)
- Initiated outbound calls to school teachers promoting services of travel company.
- Utilised communication skills to engage with teachers highlighting value of travel packages.
- Managed database of contacts and maintained records of appointments using CRM software.
Store Assistant at Makro (2013-05 – 2013-05)
- Provided customer support to wholesale clients on shop floor by addressing inquiries and offering product recommendations.
- Facilitated purchases to meet customer needs and preferences while ensuring a clean and organised shop floor environment.
- Assisted in maintaining visually appealing merchandise displays that enhanced the shopping experience.
Sales Consultant/Team Leader at Energy Efficient Technologies (2012-08 – 2012-08)
- Conducted face-to-face residential sales consultations, promoting energy-efficient home products including power saving devices and lighting solutions.
- Worked within a commission only environment, developing strong consultative sales, customer service, and closing skills.
- Progressed into a team leadership position, supporting and mentoring new sales representatives while coordinating daily team activity and transport logistics.
- Recognised as a top performer within the business for sales results, professionalism, and customer engagement.
Telesales Executive at First Choice Solar (2012-01 – 2012-01)
- Conducted outbound telesales activity to homeowners during the UK feed-in tariff boom, promoting residential solar panel solutions and booking appointments for field consultants.
- Built strong communication and objection-handling skills within a high-volume, target-driven sales environment.
- Consistently achieved strong performance results through a proactive attitude, resilience, and strong work ethic, becoming one of the company's top-performing sales representatives.
