Callum Waters

I am an insurance professional who is eager to learn and develop my career and am keen to move into an underwriting role to build on my existing knowledge within the insurance industry. I have brought with me 5 years of insurance experience dealing with commercial and personal lines along with a strong background in customer service and analytical skills and I feel I would be an asset to any team. I have strong numerical skills and am a logical thinker and believe these are the skills that would give me a strong foundation to begin a career in underwriting.

Senior Customer Service Advisor at NFU Mutual (2023-04 – Present)

I am currently trained in Motor, Home, High Net Worth, all types of commercial products and farming insurance

• Dealing with customer queries both face to face and over the phone
• Actioning customer emails within our current Service Level Agreement and to ensure tight deadlines are met
• Liaising with commercial and personal lines underwriters to ensure customers obtain sufficient cover
• Consistently meeting my monthly and yearly targets throughout my employment
• Maintaining a reliable and professional approach whilst offering easy to understand solutions to customer queries

Property Insurance Advisor at Aston Lark (2021-10 – 2023-02)

• Calling customers prior to their renewal to ensure renewal terms are released on the correct basis and in line with contract certainty
• Handling and actioning incoming customer calls and emails to ensure their cover remains adequate throughout the policy year
• Working in line with tight deadlines and ensuring the correct procedures are followed to help boost customer retention

Farm Worker at Morghew potato farm (2021-09 – 2021-09)

• Working alongside the farm workers to ensure the potato harvest ran as smoothly as possible
• Separating the potatoes from the dirt after they had been harvested

Administration Assistant at Aston Lark (2021-08 – 2021-08)

• Dealing with issuing paperwork following a commercial new business policy inception
• Helping to ensure a seamless transition from the new business policy inception and handing the client across to the existing business team
• Helped to run a sales project to obtain and compile a spreadsheet of external information to help to build a new business pipeline

Work Experience at Price Waterhouse Coopers (2020-06 – 2020-06)

• Taking part in webinars surrounding the various elements of the financial sectors
• Undertaking individual and group tasks and activities off the back of the relevant webinars

A Level in Psychology A Level in Economics A Level in Mathematics

11 GCSEs Graded between 8 and 5