Calum Mews

Ambitious and highly dependable retail supervisor with proven leadership experience in trade retail, hospitality and customer-facing environments. Promoted to Supervisor at age 20 and trusted with key-holder responsibilities including store opening and closing, banking procedures, cash management and shift leadership. Experienced in leading colleagues, driving sales performance, coaching team members and maintaining exceptional customer service standards.

Recognised for strong communication, reliability and a proactive approach to leadership.

Holds First

Aid certification and Screwfix management training, with a commitment to continuous development and a long-term career in leadership and management.

Supervisor & Key Holder - Screwfix - Fort William

(2024-07)

• Lead and support colleagues during daily operations within a busy trade retail environment.
• Supervise shifts of up to six colleagues as part of a nine-person store team.
• Trusted key holder responsible for opening and closing the store securely and efficiently.
• Carry out cashing-up and banking procedures accurately and responsibly.
• Support colleague development through coaching, training and day-to-day guidance.
• Actively contribute to sales growth through product recommendations and customer engagement.
• Play a key role in a team that consistently exceeds sales targets and achieves record-breaking results.
• Maintain high standards of customer service, merchandising, stock control and health & safety.

Housekeeper - Inverlochy Castle - Fort William

(2024-03 - 2024-07)

Maintained exceptional standards within a luxury hospitality environment while delivering outstanding guest experiences.

Landscape Gardener - Turning Leaves - Roy Bridge

(2021-06 - 2024-03)

Delivered landscaping and grounds maintenance services for residential and commercial clients while maintaining excellent safety standards.

Crew Trainer - McDonald's - Fort William

(2021-11 - 2023-05)

Trained and mentored new employees, supported shift operations and received Employee of the Month and Employee of the Quarter awards.

Waiter & Kitchen Porter - Russell's Restaurant - Spean Bridge

(2021-06 - 2021-11)

Provided excellent customer service while supporting both front-of-house and kitchen operations.

Standard Level Mathematics - Lochaber High School

Standard Level English - Lochaber High School

Standard Level Geography - Lochaber High School

Intermediate 1 Graphic Communication - Lochaber High School

Intermediate 1 Art & Design - Lochaber High School