Team Leader
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A hardworking and reliable individual with experience in hospitality, team leadership, and maintaining high standards in fast-paced environments. Known for being consistent, organised, and quick to learn new skills, I bring a strong work ethic and a positive attitude to every role. I work well both independently and as part of a team, and I'm committed to delivering great results and continually improving.
Team Leader - Darwin Escapes - Sandford, Dorset
(2017-01 - 2018-07)
Directed a team of 3+ staff, overseeing daily operations and task allocation while maintaining full accountability for delivering lodges to a consistently 5star standard. Coordinated schedules, delegated responsibilities, and provided on-the-job training to ensure all team members met service expectations. Implemented quality control checks and streamlined operational processes, fostering efficiency and high standards.
Regularly liaised with management and guests to address feedback, ensuring a consistently exceptional guest experience.
Team Member - YHA / Swanage - Swanage
(2018-07 - 2020-10)
Supervised small teams across the hostel, coordinating daily task allocation and ensuring all areas were maintained to an exceptional standard of cleanliness. Developed and implemented routines and checklists to streamline cleaning operations, monitored staff performance, and provided guidance and support where needed. Collaborated with management to address any operational challenges and proactively responded to guest feedback, contributing to a consistently welcoming and high-quality environment throughout the site.
