Electrical maintenance engineer at British Steel (2024-05 – Present)
- Implemented preventive maintenance schedules for electrical equipment.
- Reliably completed scheduled Planned Preventative Maintenance (PPM) tasks ahead of agreed timescales to meet and surpass company objectives.
- Completed preventive and emergency maintenance across power systems, networks and equipment.
- Maintained lighting and power systems by running emergency light testing and undertaking EICRs.
- Performed risk assessments and security checks to comply with health and safety legislation.
Area Leader at McDonald's (2023-10 – Present)
- Resolved complaints to achieve full customer satisfaction.
- Managed stock levels to maximise sales opportunities.
- Updated pricing and promotions to fulfil store goals.
- Handled escalated customer concerns to build retention.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Trained team to upsell products and navigate POS systems.
- Cashed up tills and counted takings to balance books at business close.
- Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
- Led by example in delivering exceptional service, increasing repeat custom.
- Monitored sales performance and motivated teams to increase service standards to raise profits.
- Retained knowledge of current and new stock to resolve staff and customer queries.
Crew Trainer at McDonald's (2023-03 – Present)
- Prepared food and beverages within target timeframes.
- Operated cash register to take payments and process orders.
Crew Member at McDonald's (2021-10 – Present)
Currently doing my training to get promoted to become a crew trainer so I can pass on my knowledge and experience to new staff when they are hired. Given this opportunity it will help me become better at my problem solving in fast paced environments, my communication with other people and how to resolve issues as I will have to deal with any questions that new staff may have.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Ran orders from kitchen to dining areas.
- Attended to customers with friendly and accurate service.
- Maximised restaurant cleanliness and accessibility.
- Maintained clean and sanitary food preparation areas and equipment.
- Prepared products following restaurant portion and presentation standards.
- Flexibly took on various roles to support workflow.
- Trained in food safety and hygiene practices.
- Trained new members of staff on procedure.
- Shared product knowledge to answer customer questions and make suggestions.
- Collaborated and offered support with extra tasks to meet team goals.
- Assigned training exercises and skill assessments to newly hired employees.
- Coordinated cross-functional training initiatives to promote holistic learning approach.
- Prepared training materials and supplemental aids to support employee comprehension.
- Worked flexible hours always trying to make myself available for extra shifts and picking up other peoples shifts when they didn't want them.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed opening and closing procedures to make sure the switch over from evening to morning staff and vice versa was as smooth as possible.
- Handled chemicals and waste in line with COSHH regulations.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Increased customer satisfaction by resolving issues.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Used critical thinking to evaluate issues with customers and the most effective and efficient way to deal with these issues.
- Resolved conflicts and found out how to correctly deal with a situation, if ever I was unsure on what to do in a situation I would consult a manager.
- Upselling of any products for example recommending a large meal instead of a medium to help the company generate more profit.
- Operated cash register to take payments and process orders.
Bowling lane staff member at Ashby bowl - BDK Leisure LTD (2021-08 – 2021-10)
Before leaving I was being taught behind the main area where bookings and any problems with the lanes are dealt with, this required me too learn about the different machinery and how to deal with any issues that revolved around them. This also meant I had to be quick with any issues so everything ran smoothly.
- Shared product knowledge to answer customer questions and make suggestions.
- Acted as team player by helping colleagues finish their tasks.
- Attended to customers with friendly and accurate service.
- Collaborated and offered support with extra tasks to meet team goals.
- Established professional relationships with peers to enhance productivity and teamwork.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Handled high volume customer inquiries and concerns.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours to try help out the company whenever I could.
- Confidence when speaking to people about any problems they may have.
- Worked quickly and efficiently as I brought food out for people that would come into the bowling lane for Sunday dinner on a Sunday.
