Day/night Concierge - Rendall & Rittner - One Blackfriars
(2024-02 - 2026-07)
- Ensuring the building is maintains a 5* standard regarding the daily running of the building, this means making the communication between management and residents effortless and pushing for excellence in both the front of house and administrative tasks.
- Ensure Compulsory training is completed by staff members: Monthly toolbox talk training regarding on site health and safety as well as general fire safety and refreshers on rolls in hazard situations.
- To co-ordinate the day to day running of the building liaising with residents, building management and on/off-site contractors to ensure all relevant information is communicated correctly and efficiently
- Managing a daily log with events, key permissions, contractor attendance, deliveries and important information – this included a daily report for the management team detailing the events for the site
Permanent Concierge - Savills
(2023-02 - 2023-06)
- Statutory health and safety checks of the building
- Training new and temporary staff including assisting and overlooking tasks and responsibilities.
- Checking in and signing out of parcels and managing auditing the backend system to ensure levels and addresses are correct
- Management of key holding including fob programming, a key audit spreadsheet filled nightly and key forms for visitor and contractor key permissions and handling
- Manage bulk Items in bin stores, check CCTV to identify resident who has dumped items.
- Provide a high standard of customer service to our residents, client and guests. To be welcoming, friendly, polite and smart at all times.
- Ensure that the building is maintained to the highest standards expected by the Landlord and Managing Agent and that the Building and Estate runs efficiently.
Concierge/Porter - Abbatt
(2022-09 - 2023-02)
Continued hospitality experience in both the residential and corporate sectors. On call emergency concierge services requiring the ability to adapt and learn on the job.
- Manually labeling and handling parcels.
- Basic pool maintenance for concierge apartments.
- Working closely with a valet and security team to ensure a smooth day service for residents.
- Responding to emails regarding contractors, keys and other daily tasks and duties.
- Controlling doors remotely via CCTV.
Concierge/Porter - Abbatt
(2023-06 - 2024-02)
Corresponding with contractors, agents, the management team and the building residents to ensure the team are aware of any relevant information and all relevant documents are filed and sent to the appropriate members of the residential services team.
Sales and Stockroom Assistant - Schuh - London
(2021-08 - 2023-02)
- Fraud prevention
- Arranged and sorted stock into clear, well-organised order, enabling quick, easy product retrieval.
- Dignity at Work
- Autism Awareness
- Social media & Communications policy
- Communicating with members of the public
- Maintaining the running order of thousands of shoes
- Keeping the stockroom tidy
- Learning how to use digital POS systems
Concierge/Porter - PMR property management agency - London
(2019-09 - 2021-03)
- Collecting and Delivering parcels using database software (Dwellant) and using pen and paper.
- Managing keys for tenants as well as contractor.
- Fire protocols incase of an incident as well as waking watch protocol
- Ensuring the security of a site, Including incident report and night assistance
- Working independently as a building manager.
- Received, handled, or escalated customer complaints in line with company policy.
- Enforced formal policies while communicating transparently.
- Updated the front desk's concierge book on a daily basis so that visitors could access the most relevant information.
Hospitality Staff (bar Waiting) - Marylebone Cricket Club
(2018-06 - 2019-12)
While here I gained and practiced skills such as:
- Working behind a Bar
- Having great customer service at all times
- Waiting multiple tables and ensuring all customers enjoy their meal and stay
- Conducting myself in a polite and courteous manner in front and away from guests while working.
Brand Ambassador - Zoo Town
(2016-09)
- Building & maintaining rapport with potential customers
- Having strong interpersonal and communication skills
- Promoted Zoo Towns services by handing out flyers, and other informative documents
- Educated customers about the unique features and benefits Zoo Town has to offer
- Engaged and interacted with customers with a friendly and professional manner to create a demand for the service.
Computer Engineer - Welbeck Anin Solicitors - London
(2015-03)
While here I gained and practiced skills such as:
- How to use computers for various applications, such as database management or word processing
- How to create, maintain, and enter information into databases
- How to conduct searches to find needed information, using such sources as the Internet
- How to manage projects or contribute to committee or team work.
