Cameron Houghton

Friendly and approachable with strong communication skills. Capable of handling busy environments with calm efficiency and positive attitude. Quick to learn and adapt, ensuring seamless service and customer satisfaction. Driven by commitment to teamwork and genuine interest in connecting with people.

Bar Staff - Felling Cricket Club - Gateshead, Tyne and Wear

(2021-02)

• Kept bar stocked and organised for easy access and quick service to customers.
• Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
• Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
• Adapted to busy periods by efficiently managing multiple customer orders simultaneously.
• Verified customer age using official government identifications prior to serving alcohol.
• Handled customer enquiries and complaints with professionalism, offering satisfactory resolutions.
• Assisted in training new staff members, sharing knowledge on bar operations and customer service.
• Collected customer payments and balanced receipts daily to maintain accurate totals.

Football Coach - Felling Magpies FC - Gateshead, Tyne and Wear

(2019-02)

Currently working towards a UEFA C qualification. I run the men's senior team at the club, providing session plans and dealing with administrative issues across the team. I am also on the leadership team at the club, helping other coaches with any issues they may have in regard to session planning, ideas on how to improve, and how to deal with certain players. I also help coach the goalkeepers at the club, ranging from ages 6 to 36, having to adapt to levels and abilities across the group.

• Build athlete confidence through motivation and encouragement strategies.
• Created and utilised training drills to improve team cohesiveness and performance.

Customer Service Assistant - Sage - Newcastle, Tyne and Wear

(2020-10 - 2021-07)

• Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
• Delivered remote support to users, guiding them through step-by-step solutions.
• Developed user-friendly guides and FAQs for common issues, reducing repeat support requests.
• Managed telephone and switchboard operations for timely call handling.

A-Levels - Sport - Gateshead College (2016)