Cara Jones

I bring over 10 years' experience in administration, data entry and customer service, with strong numeracy, literacy and Excel skills. I have handled scanning, processing and updating financial and project records to tight deadlines, maintained accurate documentation for audit and compliance, and worked closely with internal teams and external members in a professional, service-focused way.

Project Coordinator - Sovini Ltd

(2025-02 - 2025-08)

• Monitored project budgets, recorded expenditure, and flagged variances to support cost control and accurate financial tracking.
• Maintained accurate financial and project records in line with internal procedures and audit requirements, ensuring data was up to date and reliable.
• Prepared regular management reports, collating financial and progress data to support decision-making and internal controls.
• Tracked project spend and resource use against agreed plans to help ensure delivery within budget and timescales.

Project Support (FTC) - Wirral Methodist Housing Association

(2024-05 - 2024-11)

• Coordinated software rollout activities by managing implementation tasks, schedules, and detailed documentation to support accurate records and smooth delivery.
• Reviewed processes to ensure compliance with company policies and regulatory standards, supporting robust internal controls.
• Provided administrative support including scheduling meetings, preparing agendas, and creating presentations and reports for stakeholders.
• Maintained accurate system and process documentation to support compliance and audit readiness, ensuring information was clearly recorded and accessible.

Project Assistant and Support (Fixed Term) - Eagle Eye Technology

(2023-08 - 2024-03)

• Coordinated global customer service activities for a large-scale launch, ensuring consistent standards and timely responses.
• Led international team training sessions, enforcing standardised procedures to improve efficiency and service quality.
• Acted as a liaison with international clients to maintain clear communication channels and manage expectations.

Project Assistant - PPL UK

(2022-10 - 2023-07)

• Triaged customer support tickets using an internal ticketing system, keeping records up to date with clear and comprehensive progress notes.
• Ensured SLAs and deadlines were met by proactively chasing progress from colleagues and customers and managing priorities effectively.
• Assisted Project Managers with monthly customer reports, ensuring timely production and dispatch of accurate information.
• Monitored the Project Team inbox, replying to emails promptly and escalating issues where required.

Litigation Paralegal - DWF LLP

(2021-01 - 2022-05)

• Managed Motor Insurance Claims (Defendant) cases in line with practice group and client service standards and protocols.
• Used case management systems proactively to improve speed of settlement and management information (MI) compliance while meeting client requirements.
• Monitored internal and client MI and supported achievement of budgeted sales revenue aligned to personal or team targets.

First Response Administrator - DWF Law LLP

(2019-05 - 2020-12)

• Entered precise information with strong attention to detail in a high-pressure environment, ensuring accurate records.
• Responded to and made professional and public calls, providing clear and courteous communication.
• Maintained files within client and internal SLAs, working to tight deadlines and quality standards.
• Liaised with the FRU Manager and trainer to identify training requirements and support best practice across files.

Clerical Assistant - Dual Home Inspectors

(2018-01 - 2019-04)

• Entered precise details of buildings into a database, updating computer records accurately.
• Scanned documents and updated personal information, maintaining current and orderly records.

Admin Assistant (Fixed Term) - D.W.P (Civil Service)

(2018-01 - 2018-12)

• Entered personal details of customers into a database and updated records accurately.
• Processed new tax credit forms and self-assessment claims in line with set procedures.

Customer Service Advisor - The Contact Company

(2015-01 - 2018-12)

• Answered customer enquiries by phone, email, webchat, and face-to-face, providing clear information and support.
• Gave quotations, checked product availability, and processed sales and payments.
• Entered customer information onto a computer database, ensuring accurate and timely updates.

Crew Member - McDonalds

(2011-01 - 2015-12)

• Served and advised customers, maintaining a friendly and professional manner in a fast-paced environment.
• Promoted additional products to support sales and meet targets.
• Organised the storeroom and maintained cleanliness of kitchen appliances, work surfaces, floors, and walls.

A Levels - English Language, Biology and Mathematics - Birkenhead Sixth Form College (2009-09 - 2011-07)

GCSEs - 13 GCSEs including Maths and English - Birkenhead Sixth Form College