Project Coordinator - Sovini Ltd
(2025-02 - 2025-08)
- Monitored project budgets, recorded expenditure, and flagged variances to support cost control and accurate financial tracking.
- Maintained accurate financial and project records in line with internal procedures and audit requirements, ensuring data was up to date and reliable.
- Prepared regular management reports, collating financial and progress data to support decision-making and internal controls.
- Tracked project spend and resource use against agreed plans to help ensure delivery within budget and timescales.
Project Support (FTC) - Wirral Methodist Housing Association
(2024-05 - 2024-11)
- Coordinated software rollout activities by managing implementation tasks, schedules, and detailed documentation to support accurate records and smooth delivery.
- Reviewed processes to ensure compliance with company policies and regulatory standards, supporting robust internal controls.
- Provided administrative support including scheduling meetings, preparing agendas, and creating presentations and reports for stakeholders.
- Maintained accurate system and process documentation to support compliance and audit readiness, ensuring information was clearly recorded and accessible.
Project Assistant and Support (Fixed Term) - Eagle Eye Technology
(2023-08 - 2024-03)
- Coordinated global customer service activities for a large-scale launch, ensuring consistent standards and timely responses.
- Led international team training sessions, enforcing standardised procedures to improve efficiency and service quality.
- Acted as a liaison with international clients to maintain clear communication channels and manage expectations.
Project Assistant - PPL UK
(2022-10 - 2023-07)
- Triaged customer support tickets using an internal ticketing system, keeping records up to date with clear and comprehensive progress notes.
- Ensured SLAs and deadlines were met by proactively chasing progress from colleagues and customers and managing priorities effectively.
- Assisted Project Managers with monthly customer reports, ensuring timely production and dispatch of accurate information.
- Monitored the Project Team inbox, replying to emails promptly and escalating issues where required.
Litigation Paralegal - DWF LLP
(2021-01 - 2022-05)
- Managed Motor Insurance Claims (Defendant) cases in line with practice group and client service standards and protocols.
- Used case management systems proactively to improve speed of settlement and management information (MI) compliance while meeting client requirements.
- Monitored internal and client MI and supported achievement of budgeted sales revenue aligned to personal or team targets.
First Response Administrator - DWF Law LLP
(2019-05 - 2020-12)
- Entered precise information with strong attention to detail in a high-pressure environment, ensuring accurate records.
- Responded to and made professional and public calls, providing clear and courteous communication.
- Maintained files within client and internal SLAs, working to tight deadlines and quality standards.
- Liaised with the FRU Manager and trainer to identify training requirements and support best practice across files.
Clerical Assistant - Dual Home Inspectors
(2018-01 - 2019-04)
- Entered precise details of buildings into a database, updating computer records accurately.
- Scanned documents and updated personal information, maintaining current and orderly records.
Admin Assistant (Fixed Term) - D.W.P (Civil Service)
(2018-01 - 2018-12)
- Entered personal details of customers into a database and updated records accurately.
- Processed new tax credit forms and self-assessment claims in line with set procedures.
Customer Service Advisor - The Contact Company
(2015-01 - 2018-12)
- Answered customer enquiries by phone, email, webchat, and face-to-face, providing clear information and support.
- Gave quotations, checked product availability, and processed sales and payments.
- Entered customer information onto a computer database, ensuring accurate and timely updates.
Crew Member - McDonalds
(2011-01 - 2015-12)
- Served and advised customers, maintaining a friendly and professional manner in a fast-paced environment.
- Promoted additional products to support sales and meet targets.
- Organised the storeroom and maintained cleanliness of kitchen appliances, work surfaces, floors, and walls.
