Cara Tillotson

I am an organised and proactive service coordinator with over 7 years of experience in the material handling equipment industry, I have the ability to manage job scheduling, customer communication, invoicing, and coordination between engineers and customers to ensure smooth operational flow and minimal downtime. I am a team player, with strong administrative and communication skills.

Parts assistant / Service co-ordinator at Altegra integrated Solutions (2018-06 – Present)

• Booking in jobs/ communicating with customers to confirm appointments and provide updates of progress / job scheduling for field engineers
• Invoicing
• Monitoring job progress, parts availability and engineer's workloads
• Receipting goods for orders
• Sending quotations based on job requirements
• Timesheets for payroll and record keeping for the engineers
• Answering customer queries, by telephone, email
• communicating job details to the engineers and ensuring they are informed of their tasks each day
• Updating the VOR (Vehicle Off Road) report daily to track progress and minimise vehicle downtime
• Prioritizing workload
• Maintaining accurate records in the service management system
• Liaising with internal teams

Service co-ordinator at Brakes Motor Company (2018-01 – 2018-06)

• Greet customers on arrival
• Schedule appointments for vehicle servicing and repairs
• Monitor work progress and keep customers updated
• Manage invoicing & payments
• Maintained organised filing systems to support smooth daily operations.

Bodyshop co-ordinator at Yeovil Ford Accident Repair centre (2016-01 – 2018-01)

• Handled customer calls, queries, and arranged courtesy vehicles
• Assisted with the preparation of damage reports and insurance paperwork
• Updated internal systems and tracked job progress from booking to delivery
• Booking in customers for repairs
• Job card management ready for invoicing
• Taking card payments
• Ordering parts for repair damage
• Dealing with insurance companies
• Updating customers on repairs of their vehicles aswell as the insurance companies

Line QA at Oscar Mayor (2013-10 – 2015-12)

• Taking temperature & weight monitoring of food
• Setting up machine ready for production
• Ensured all finished products adhered to internal quality control procedures and food safety standards.
• Team leader experience due to covering holiday cover, absences.
• Collected and recorded all ingredient labels before production to ensure full traceability and accurate documentation.

Bar Tender at Dolphin Inn (2012-01 – 2014-11)

• Taking telephone enquiries and bookings for rooms
• Handling cash and card transactions
• Maintain cleanliness of bar.
• Ensure all stock is replenished.
• Serving drinks to customers

Room Attendant at Cricket St Thomas Hotel (2011-06 – 2012-04)

• Clean guest rooms ensuring high cleanliness standards.
• Restocking of room essentials
• Respond promptly to guest requests and resolve minor issues.
• Report any maintenance issues to supervisors.

Level 2 & Level 3 in Hairdressing (2011-09 – 2013-05)

Level 1 in Hairdressing (2010-09 – 2011-05)

GCSEs – Holyrood School (2005-01 – 2010-12)