Cara Winstanley

A highly motivated and organised undergraduate currently studying BSc (Hons) Accounting with Financial Management at the University of Hull. With experience across administration, finance, customer service, retail, supervision and the care sector, I have developed a broad range of transferable skills and the ability to adapt quickly to new environments. Throughout my career I have consistently worked in roles requiring professionalism, accuracy and excellent communication.

I am reliable, conscientious and enjoy working both independently and as part of a team.

Care Worker - Care Workshop

(2022-06 - 2024-09)

Delivered person-centred care to predominantly older adults, supporting individuals with dementia, physical disabilities, long-term health conditions and, where required, learning disabilities and mental health needs.

• Assisted with personal care, medication, mobility, meal preparation and daily living activities, promoting independence wherever possible.
• Built positive, trusting relationships with clients and their families through compassionate, respectful and professional care.
• Maintained accurate care records and communicated effectively with colleagues and healthcare professionals to ensure continuity of care.
• Worked independently in clients' homes, managing time effectively while responding calmly to changing needs and priorities.
• Followed safeguarding procedures, confidentiality requirements and health and safety policies at all times.

Cleaner - Otium Services

(2022-02 - 2022-06)

• Maintained high standards of cleanliness within commercial premises.
• Worked independently to consistently meet quality standards and deadlines.
• Followed health and safety procedures at all times.

Customer Service Assistant - Sewell Service Stations

(2020-11 - 2022-02)

• Delivered excellent customer service in a busy 24-hour retail environment.
• Worked permanent night shifts to fit around family commitments during the COVID-19 pandemic.
• Processed cash and card transactions accurately with excellent attention to detail.
• Replenished stock and maintained high standards of store presentation.
• Worked independently, prioritising tasks and remaining calm in a fast-paced environment.

Finance & Administration Assistant - Emmaus Hull

(2020-03 - 2020-11)

• Provided comprehensive administrative support to the management team, helping to ensure the smooth day-to-day running of the community.
• Maintained financial records by entering data onto internal systems and monitoring spreadsheets to support budget tracking and reporting.
• Assisted the Finance Lead with the administration of allowances, savings, holidays and Housing Benefit records.
• Produced community reports, recorded weekly team meeting minutes and completed data returns for funders and commissioning bodies.
• Managed Housing Benefit claims, monitored compliance schedules and coordinated maintenance and repair records.
• Ordered stock and supplies, carried out compliance inspections and supported health and safety and food safety requirements.
• Maintained donor and sponsor records, handled telephone enquiries and provided administrative support to colleagues, residents and external organisations.

Office Administrator – Customer Services Department - Comet

(2009-10 - 2012-05)

Provided administrative support within the Customer Services department.

• Opened, sorted and distributed incoming post to the appropriate departments.
• Scanned and uploaded written customer complaints onto the company's electronic case management system.
• Processed customer data removal requests in accordance with company procedures.
• Maintained accurate electronic records through regular data entry and system updates.
• Handled confidential customer information with professionalism and attention to detail.

Retail Sales Advisor - House of Fraser

Call Centre Advisor - KCOM

Bar Supervisor - Highland Laddie

Bar Supervisor - The Mill

Bar Staff - Old Grey Mare

Bar Staff - The Mint

Sales Assistant - Juniper

Catering Assistant - The Hub

BSc (Hons) - Accounting with Financial Management - University of Hull (2023-09)

AS Levels - General Studies, Psychology, English - Hull College

GCSEs - Mathematics, History, English Language, English Literature, Double Science, Business Studies - Andrew Marvell School