Care Operations Professional at Private Client Services & Care Operations (2024-01 – Present)
Delivered high trust, client facing support for private families, managing schedules, logistics and shifting priorities in fast paced environments
- Delivered high trust, client facing support for private families, managing schedules, logistics and shifting priorities in fast paced environments
- Served as primary point of accountability in sensitive, high responsibility situations requiring discretion, judgement and reliability
- Operated independently with minimal oversight, maintaining organization, continuity and service quality amid changing needs
Sales Operations Manager at Victorinox (2021-01 – 2024-12)
Drove strategic decision-making by analyzing business systems, sales tools, reporting, and market research to support revenue and growth objectives
- Drove strategic decision-making by analyzing business systems, sales tools, reporting, and market research to support revenue and growth objectives
- Streamlined ad improved sales operations processes, including tool management, training programs, enablement materials, and customer-facing presentations
- Partnered with Product Management and Marketing to execute sales initiatives, strengthen pipeline support, and improve sales team readiness
- Led complex, cross-functional projects end-to-end; developed project plans and timelines, maintained visibility through presentations, Gantt charts, and MS Teams sites, and proactively removed obstacles to ensure on-time delivery
- Managed trade show operations from planning through on-site execution to support lead generation and sales engagement
- Oversaw master data, customer pricing, new account setup, and continuous improvements across the order-to-cash and CRM data integrity processes
- Collaborated with IT to design and launch an online purchasing portal to improve sales efficiency and customer self-service
- Built and maintained SharePoint sites to communicate brand strategies, sales objectives, product updates, and key operational information across divisions
Retail Buying, Merchandising & Operations Lead at Mayflower Inn & Spa (2020-01 – 2021-12)
Drove buying and assortment strategies by analyzing sales trends, customer insights, and SKU performance to make informed, data-backed decisions
- Drove buying and assortment strategies by analyzing sales trends, customer insights, and SKU performance to make informed, data-backed decisions
- Maintained vendor relationships and oversaw purchase orders to support sales goals and reliable inventory flow
- Led in-store presentation to improve sell-through and support a elevated brand experience, managing inventory levels and markdowns and to optimize results
- Identified and implemented process improvements across buying, merchandising, and operations to increase efficiency and reduce friction
- Facilitated the transition to a new ERP system, aligning buying, merchandising, and operational workflows, ensuring data accuracy
Owner & Managing Director at Simply Baby, Inc (1991-01 – 2016-12)
Oversaw full P&L ownership, including budgeting, forecasting, expense control, and revenue growth across retail and e-commerce channels
- Oversaw full P&L ownership, including budgeting, forecasting, expense control, and revenue growth across retail and e-commerce channels
- Led end-to-end store operations, ensuring consistent execution of merchandising, customer experience, and operational standards
- Managed buying, assortment planning, vendor negotiations, and inventory strategy to optimize margin, sell-through and stock levels
- Analyzed sales trends, customer behavior, and market data to guide merchandising, pricing, and promotional decisions
- Directed hiring, training, scheduling, and performance management for store teams, building a high-performing, customer-focused culture
- Developed and refined operational processes to improve efficiency, reduce costs, and streamline daily workflows
- Oversaw visual merchandising, promotional planning, and seasonal floor-set execution to support brand consistency and sales goals
- Built and managed the e-commerce site, including product listings, content updates, UX improvements, and ongoing site design and maintenance
- Led all digital marketing efforts, including email campaigns, social media strategy, paid advertising, and content creation to drive traffic and online sales
- Managed SEO, product photography, and brand messaging to ensure a cohesive online and in-store experience
- Coordinated order fulfillment, shipping processes, and customer service for online orders to maintain service standards
- Implemented technology upgrades, POS enhancements, and process improvements to support both retail and e-commerce operations
- Handled financial reporting, cash management, and reconciliation to maintain accuracy and accountability
- Managed inventory audits and shrink reduction strategies
- Led change management during system upgrades, new product introductions, and operational transitions
