Product Genius - Arnold Clark - Newcastle, Upon Tyne
(2025-04)
- Worked closely with sales team for successful product introduction and promotion.
- Delivered outstanding after-sales care through regular communication with customers.
- Maintained expert product knowledge for persuasive, reliable customer guidance.
- Create Generic videos for all Cars on the pitch.
- Create personalised videos for customers who have purchased or enquired about the cars.
- Go out on test drives with customers to tell them about the vehicle and its features and answer any questions they may have about the vehicle.
- Arrange price checks on all vehicles and change price stickers
- Engage with customers and provide the best customer service possible to ensure a welcoming environment
Undertaker / Funeral Services Operative - W.S.Harrisons / Dignity - Newcastle Upon Tyne
(2022-02 - 2025-04)
- Successfully maintained clean driving licence and access to reliable transportation.
- Prepared vehicles before each transportation task, ensuring they were in pristine condition for use.
- Safeguarded vehicle cleanliness to enhance company's professional image.
- Facilitated timely delivery of flowers, urns, caskets for seamless funeral arrangements.
- Delivered sensitive items like cremation ashes with utmost care, demonstrating professionalism.
- Established strong relationships with local authorities for easy navigation during processions.
- Assisted funeral directors during services, ensuring smooth proceedings.
- Collaborated with team members for efficient coordination of funerals.
- Provided comfort to bereaved families through empathetic listening techniques, easing their grief process slightly.
- Enhanced safety on roads by adhering to traffic rules and regulations, reducing risk of accidents.
- Upheld privacy of clients by maintaining confidentiality in all conversations and documents.
- Exhibited excellent driving skills under varying weather conditions ensuring safe transportation always.
- Handled stressful situations calmly which helped maintain a peaceful environment during difficult times.
- Improved client trust through compassionate customer service approach.
- Demonstrated sensitivity towards cultural practices to respect diverse traditions.
- Ensured punctuality by strictly adhering to schedule and route directions.
- Transported deceased with utmost respect, dignifying the final journey.
- Maintained professional demeanour whilst interacting with grieving families for effective communication and empathy.
- Performed routine vehicle checks before departures to ensure reliable operation on the road.
- Kept accurate logbooks recording trips completed for reference purposes.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Submitted required documentation upon journey completion.
- Followed safe driving practices for safety of fellow travellers and passengers.
- Assessed passenger fees, collected monies and secured cash against theft.
- Assisted passengers with managing and securing personal belongings.
- Completed required paperwork certifying deliveries.
- Supported physically challenged customers to enter and disembark vehicle safely.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Communicated clearly with dispatch centre about route changes and customer issues.
- Carried out complex manoeuvres in busy, high pressure environments.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Consistently arrived at work on time and ready to start immediately.
- Handled chemicals and waste in line with COSHH regulations.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied positive customer service approach to increase satisfaction levels.
- Managed inventory of funeral home supplies effectively avoiding shortages or surplus stock.
- Managed flower arrangements, enhancing the visual aesthetic of the ceremony.
- Assisted in cremation process, adhering strictly to health and safety regulations.
- Arranged transportation for family members, alleviating their logistical burden during difficult times.
- Assisted in embalming process whilst observing all necessary precautions.
- Provided compassionate assistance during funerals for an emotionally supportive environment.
- Delivered emotional support for grieving individuals through empathetic communication.
- Participated in post-funeral receptions as needed demonstrating adaptability and versatility.
- Ensured respectful and dignified funerals by providing impeccable service to bereaved families.
- Transported bodies from mortuaries to funeral sites without any incidents.
- Responded promptly to enquiries about funeral details, offering accurate information.
- Coordinated smoothly run funerals with meticulous attention to detail.
- Maintained cleanliness of hearses and other vehicles contributing to a professional image.
- Handled documentation efficiently, ensuring smooth running of administrative procedures.
- Collaborated with funeral directors, contributing to successful ceremonies.
- Assisted in planning and organising funerals for personalised services.
- Maintained clean and comfortable funeral home environment for a serene atmosphere.
- Guided attendees at the service towards their seats, ensuring orderly proceedings.
- Facilitated seamless viewings by preparing the bodies appropriately.
- Identified proper techniques for anatomical incisions and reconstruction.
- Used scalpels to create precise incisions in preparation for embalming.
- Coordinated arrangements for funeral services and burial ceremonies.
- Conducted interviews to gather information and prepare obituary notices.
- Discussed available services with clients to evaluate needs.
- Drafted price quotes for funeral service and casket or urn purchases.
- Made targeted product recommendations to support bereaved decision-making.
- Embalmed human remains to lengthen process of decay.
- Scheduled burials in alignment with funeral director availability.
- Answered questions to assist with casket or urn selection.
- Conformed to health, sanitation and legal requirements concerning embalming.
- Contacted relevant parties to arrange transportation of bodies from place of death to funeral home.
- Liaised with mortuary and cemetery professionals to foster smooth transitions.
- Dressed deceased in chosen clothing and transported bodies to casket.
- Arranged funeral services, coordinating details with families to meet individual needs.
- Carried out directives on behalf of bereaved to complete services to requirements.
- Managed embalming services to preserve human remains.
- Used cosmetic techniques to prepare deceased for funeral services.
- Conducted funerals, cremations and burials for local communities.
Security Supervisor - Bidvest Noonan - Newcastle, Tyne And Wear
(2014-10 - 2022-02)
- Ensuring all workers met site requirements and promoted codes of best practice.
- Carried out regular patrols and CCTV monitoring around the site.
- Communicated and implemented standard operating procedures for consistent service.
- Maintained detailed understanding of specified operating procedures, health and safety rules and risk management to ensure continued company compliance.
- Upheld exceptional first-impression standards, leading by example to deliver professional, thorough security services.
- Supervised operation and monitoring of CCTV footage to guarantee site safety.
- Doing internal and external patrol of the site including plant rooms and other important areas.
- Responded to alerts from fire alarm systems, disabled toilet alarms, taking action according to strict guidelines.
- Allocated keyholder responsibilities of opening and closing the building and holding other keys for locks around the site.
- Provided outstanding customer service to contractors, visitors and occupants on visiting site.
- Clearly conveyed important messages and key information during handovers to security personnel.
Door Supervisor - Phoenix Security - Newcastle, Tyne And Wear
(2014-07 - 2014-09)
- Implemented appropriate restraint and escorting techniques when alternative non-physical strategies were exhausted.
- Handled ID checks, managing customer access or denial in line with company policy.
- Guaranteed security of all entry and exit points by foot patrols.
- Monitored customer behaviour within the venue, upholding a positive, safe environment.
- Maximised site security, maintaining effective communication with other door supervisors to coordinate conflict resolution actions.
- Ensured safe and secure crowd control outside the venue.
- Avoided devastating outcome of extreme incidents, using approved restraining and escorting techniques to remove unruly guests.
Staff Member - McDonalds - Newcastle, Tyne And Wear
(2011-07 - 2014-09)
- Oversaw break room, including cleaning up spills, taking out trash and restocking communal items.
- Increased customer satisfaction by greeting visitors promptly and professionally.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Maintained reception area in orderly manner to provide visitors with positive first impression of company.
- Provided good customer service as cashier and also restaurant cleaner with experience at the back of restaurant cooking food.
Bakery Worker - Rise And Shine Bakery - Newcastle Upon Tyne, Tyne And Wear
(2008-08 - 2011-06)
- Minimised risk of cross-contamination by cleaning and sanitising utensils, bowls and equipment after use.
- Packaged and labelled baked goods daily.
- Achieved weekly production targets by correctly understanding and following weights and measuring guidelines.
- Ensured customer satisfaction, conducting food inspections to verify final product met quality standards.
- Read work orders and task specifications to determine quantity and type of baking ingredients needed.
- Prevented line disruptions, stocking and restocking packaging supplies to ensure constant standards to all our customers satisfaction.
- Mastered bread-making techniques, delivering superior product consistency.
- Assisted colleagues during busy periods, promoting team harmony.
- Maintained cleanliness in the bakery resulting in a hygienic work environment.
- Washing down all baskets on weekends ready for weekday use and cleaning
