Carl Taylor

I am the Commercial Director at OX Support Services Ltd, an FM and Security Support provider based near Heathrow. With over 30 years of experience supporting the FM industry, I specialise in delivering high‑quality Soft FM, manned guarding, specialist cleaning, and nationwide workforce solutions for Tier 1 contractors and major organisations.

My career began with British Airways, where I received world‑class customer service training — a foundation that still shapes my leadership style today. I am passionate about delivering exceptional service, building trust with clients, and ensuring every deployment reflects professionalism, reliability, and attention to detail.

My specialist strengths include

• Soft FM & Specialist Cleaning Expertise
• High‑pressure, reactive deployment for security and operational needs
• Nationwide staffing for remote and geographically challenging locations
• Strategic support for construction, events, logistics, and FM sectors
• Precision, attention to detail, and a customer‑first mindset

At OX Support Services, we can deploy up to 50 guards at a time, supported by a vetted pool of over 500 personnel across the UK, enabling rapid response to both planned and urgent requirements. I focus on building long‑term partnerships and delivering scalable, dependable solutions that keep clients safe, compliant, and operationally strong.

Here’s a clean, sharp, Bebee‑ready summary of your professional experience — concise, confident, and built to attract the right audience:

Professional Experience Summary for Bebee

I bring over 30 years of experience in the Facilities Management and Support Services industry, specialising in Soft FM, specialist cleaning, manned guarding, and nationwide security support. My career began with British Airways, where I received world‑class customer service training that shaped my approach to leadership, communication, and operational excellence.

As Commercial Director at OX Support Services Ltd, based near Heathrow, I work with Tier 1 contractors, FM providers, construction firms, and event organisations that rely on dependable, scalable workforce solutions. I’m known for my ability to turn handshake agreements into long‑term partnerships, negotiate commercially sound contracts, and deliver rapid, high‑pressure deployments — including mobilising up to 50+ guards at once from a vetted pool of 500+ personnel across the UK.

My strengths include attention to detail, strategic business development, remote‑area staffing, and supporting clients through complex operational challenges. I thrive in environments where reliability, speed, and customer service matter most, and I’m passionate about building relationships based on trust, integrity, and consistent delivery.

My professional foundation was shaped by British Airways’ renowned customer service training programme, where I learned world‑class standards in communication, service delivery, and attention to detail. This early training set the tone for my entire career in Facilities Management and Support Services, giving me the skills to lead teams, manage client relationships, and operate effectively in high‑pressure environments.

Alongside this, I’ve completed extensive industry‑specific training across Soft FM, specialist cleaning, security operations, compliance, and commercial management, enabling me to support Tier 1 contractors and national clients with confidence and credibility. My education has always been practical, hands‑on, and focused on delivering exceptional service and operational excellence.