Carla M

Psychology undergraduate with experience in customer-facing roles through tutoring and volunteering, building strong relationships with clients and helping students achieve grade-based targets. Equipped with strong communication, teamwork, and organisational skills, alongside the ability to remain calm in fast-paced environments. Motivated to create positive experiences through being approachable, engaging, and attentive to customer needs.

Tutor - MyTutor

(2025-01)

• Scheduled 1-1 meetings with parents to discuss targets and areas where students required assistance
• Provided initial assessments of students ability to highlight potential weak areas that would be targeted throughout sessions
• Communicated with parents after each session by providing in depth lesson reports detailing the lesson content and any improvements to be made
• Created a comfortable environment for students to freely ask questions and further understanding of mathematical concepts
• Tracked progress through occasional assessments to understand how students have improved and to test knowledge
• Managed up to four clients a week with parents highlighting satisfaction with the services provided
• Provided support to students leading to progression, for instance a student moved from working at a Grade 5 to achieving Grade 7s/8s in mock exams
• Crafted personal resources for each student, tailoring to each individual's specific needs and providing scaffolding so learning takes place more effectively

Tutor - Action Tutoring

(2025-01)

• Delivered one-to-one and small-group math tutoring sessions for students ranging from Year 5 to Year 11
• Facilitated learning through adapting teaching methods to improve confidence in mathematical skills
• Covered sessions where the main tutor was not available to ensure there were not missed out learning opportunities
• Communicated well with in person staff to appropriately deal with any behavioural problems, leading to improvement in engagement with the lesson

Volunteer - Venshe

• Contributed towards building the online presence of the brand through making media content
• Prepared products to be showcased in the stall for pop up events
• Shared ideas for the design of the product to maximise aesthetics
• Tested design concepts for a new range of products to expand target market

Bachelors Degree - Psychological and Behavioural Science - University of Cambridge (2025-01 - 2028-01)

Brampton Manor Academy Sixth Form (2023-01 - 2025-01)

St. Angela's Ursuline Secondary School (2018-01 - 2023-01)