RESTAURANT MANAGER at DOBBIES GARDEN CENTRE (2024-01 – Present)
- Building schedules for each individual and deploy them in a department they will be on for the day taking into consideration of their capabilities
- Stock take and reviewing stock holding days
- Team reviews
- Responsible for not only the restaurant but coffee shop and children's soft play
- Building rapport with our regular customers and new ones to keep customer retention and get sign ups for the members card
- Assessing the customer flow of coffee shop and implementing changes
- Host and plan events such as Easter Bunny Breakfast and Breakfast with Santa and Afternoon Tea's
- Recruitment of team and implementing necessary training is completed on time and kept up-to-date
- Implemented project evolve and went through consultations with my team with changes to the policy on breaks
- Liaise with the HR Department about absent management and investigations with individuals
- Accountable for the production of various Scones and sweet treats made by our in house bakers and implementing par levels to keep up with supply and demand, for example after 2pm there is an offer of 2 for the price of 1 so ensuring we have plenty displayed and ready for re stock
- Supplying various artisan breads and baguettes to the food hall Department along with our baked to go cakes range that was baked and decorated in house
GENERAL MANAGER at PIZZA EXPRESS (2019-07 – 2024-01)
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Trained
Front of House staff on Company policies and procedures, guest service techniques and communication skill to ensure positive experiences. Built sales forecasts and schedules to reflect desired productivity targets. Counselled and disciplined staff, addressing issues promptly and providing constructive feedback. Adapted to change in dining behaviours throughout lockdown and transformed my restaurant from a dine-in experience to a new hybrid restaurant offering Delivery sevice through Deliveroo, Uber Eats and Just Eat increasing sales by £5k+ a week.
- Coducted daily pre-shift and monthly meetings to ensure organisational efficiency, roll out of new menus, business updates and updates on restaurant achievmnets and targets
- Estimated supply requirments based on historical needs and projected business levels
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands
- Interviewed and hired high performing, dedicated staff members using the NexGen ATS platform to help manage high volume applicants for various roles and adding team value by conducting interviews and assesments to determine they are right for the job
ASSISTANT MANAGER at PIZZA EXPRESS (2014-10 – 2019-07)
- Oversaw timely store opening and closing procedures, effectivley managing appropiate security measures
- Delegated duties for a team of 20+ restauranat staff to boost productivity
- Delivered high-calibre staff induction and training
- Exhibited thouroug knowledge of foods, bevarages, supervisory duties, service techniques and guest interactions
- Optimised profits by controlling food, beverage and labour costs
- Handled escalated cutomer complaints to provide full resolutions and promote loyalty
- Worked with drive and determination to consistently exceed targets, leading by example to motivate high-achieving teams
SUPERVISOR at PIZZA EXPRESS (2012-04 – 2014-10)
- Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operation practices
- Welcomed customers in warm, friendly, and polite manner upon arrival
- Facillitatded prompt and optimal seating and of serviceof restaurant guests
- Suggested menu items based on customers' preferences, allergies or dietry needs
- Conducted daily team briefs and set targets for each indivdual
- Checked in deliveries and signed off products recieved
- Complied with all health depatment reulations, immediatley rectifying associated issues and concerns
- Processed cash, credit card and voucher payments using POS terminals
- Answered phones politley and promptly while accurately recording and confirming reservations
WAITRESS at PIZZA EXPRESS (2010-03 – 2012-04)
- Completing opening and closing checklists according to set standards
- Maintained knowledge of current menu items, ingredients and preparation methods
- Upsold, cross-sold and recommended additional items to customers to increase restaurant sales and average spend per head
- Delivered exceptional, friendly and fast service to process a high volume of food and drink at peak times
- Checked on designated table at appropriate intervals to refill drinks, respond to requests and recieve customer feedback
- Maintained safe food handling standards at all times
