Carlo Yau

Recently retired after successfully owning and running a Chinese takeaway for over 20 years, now looking to bring that experience into a part-time role. Skilled in customer service, cash handling, food hygiene and safety, and managing a business day-to-day, with a strong work ethic and a friendly, reliable approach. Comfortable working under pressure, staying organised during busy periods, and dealing directly with the public.

Looking for a part-time position where these skills can add real value to a team.

Owner & Operator - Silver River

(2004-01 - 2026-01)

Owned and ran a Chinese takeaway business for over 20 years, overseeing all day-to-day operations.

• Delivered consistently high standards of customer service, building strong repeat custom and a loyal customer base.
• Managed stock control, supplier ordering, and cash handling, including daily till reconciliation and banking.
• Maintained full compliance with food hygiene and safety regulations, achieving top food hygiene ratings.
• Prepared and cooked food to a high standard, often working efficiently under pressure during peak service.
• Handled scheduling, staff supervision, and training for part-time and casual staff.
• Dealt confidently and calmly with customer queries, complaints, and cash transactions.

Retail & Café Assistant - Marks & Spencer

(2001-11 - 2002-01)

Worked across the food store and in-store café, gaining broad experience in retail and food service.

• Provided friendly, efficient customer service on the shop floor, at the till, and in the café.
• Prepared and served food and drinks to a high standard in a fast-paced café environment.
• Handled cash and card transactions accurately, following till and stock procedures.
• Followed food hygiene and safety standards when handling and displaying food.
• Worked well as part of a team, supporting colleagues during busy periods.

Level 1 - Catering - Hinckley College (1989-01 - 1991-01)

Redmoor School, Hinckley (1982-01 - 1987-01)