Carly McCrudden

Highly reliable and motivated individual seeking part-time work during school hours. Brings hands-on experience in customer service and NHS healthcare environments, with a calm, professional approach and strong interpersonal skills. Quick to learn, adaptable, and willing to take on any role, with a proven ability to follow procedures, work hard, and support teams effectively from day one.

Call Centre Agent (Outbound Calls)

Part-Time

• Conducted high-volume outbound calls in a fast-paced environment
• Spoke confidently and professionally with a wide range of customers
• Explained information clearly and handled objections appropriately
• Accurately recorded call outcomes and customer details
• Consistently worked towards daily and weekly performance targets
• Built resilience, communication skills, and confidence on the phone

Trainee Healthcare Assistant at Royal Blackburn Hospital (2022)

• Assisted patients with personal care and daily needs under supervision
• Supported nursing staff with maintaining a safe, clean, and organised ward
• Communicated respectfully and compassionately with patients and families
• Followed NHS policies, health & safety, infection control, and confidentiality procedures
• Gained valuable experience working in a busy, high-pressure clinical environment

Maths – C- Darwen Aldridge Community Academy (2011 – 2016)

English –C- Darwen Aldridge Community Academy (2011 – 2016)

Science – C- Darwen Aldridge Community Academy (2011 – 2016)

Art – B- Darwen Aldridge Community Academy (2011 – 2016)

Religious Studies –C- Darwen Aldridge Community Academy (2011 – 2016)

BTEC Sport in Sport Level 2 Pass – Darwen Aldridge Community Academy (2011 – 2016)

BTEC Hospitality in Hospitality level 2 pass– Darwen Aldridge Community Academy (2011 – 2016)