Carmel Taylor

Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep Swept, mopped, and polished all floor surfaces including towering, mopping and sweeping surfaces Dusted and polished window frames and wiped down glass, maintaining clean and clear areas

Cleaner Self employed - South Manchester, Cheshire

(2016-01)

• Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep
• Swept, mopped, and polished all floor surfaces including towering, mopping and sweeping surfaces
• Dusted and polished window frames and wiped down glass, maintaining clean and clear areas

Chamber maid - The Alexandra Court Hotel

(2017-01 - 2020-01)

• Cleaned guest rooms and changed linens to maintain high standards of cleanliness and comfort for guests, including breakfast rooms at high cleanliness standards
• Swept, vacuumed and mopped floors, and stopped in to the establishment to maintain cleanliness
• Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances

Manager's Assistant - The Black Swan Public House - Lower Wikington

(2009-01 - 2017-01)

Supported team performance and implemented coaching to enhance service delivery quality

• Delegated tasks and coordinated staff to ensure efficient front- and back-of-house operations
• Monitored inventory levels and placed orders for stock replenishment, preventing shortages that could disrupt service
• Monitored alcohol consumption and kept operation in line with legal service requirements

Bar Manager and wedding service - The Plough Inn Eaton - Macclesfield

(2003-01 - 2009-02)

Managed bar operations, overseeing stock levels, ordering supplies, and maintaining compliance with licensing laws

• Managed daily bar operations, ensuring smooth service and customer satisfaction, successfully according to industry best practices and owner requirements
• Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation
• Led a team of bartenders and support staff, fostering a collaborative work environment
• Trained newly hired employees on service techniques, company procedures and safety protocols
• Maintained high standards of cleanliness and hygiene within the bar area, adhering to health and safety regulations
• Resolved customer complaints promptly, ensuring satisfaction and loyalty
• Fostered relationships with regular customers, building a loyal community around the bar
• Balanced cash registers, reconciled transactions and deposited establishment's earnings
• Optimised stock levels for expected demand and minimised losses with proper rotation procedures

Breakfast and lunch waitress - The Dog Inn - Lower Fovyer

(1999-01 - 2003-05)

• Delivered friendly and fast service to process high-volume food and drink orders at peak times
• Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner
• Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction
• Optimised customer experience, serving each guest with success, positive and enthusiastic attitude

Head Waitress - The Sweetbriars Arms public house - Lower Wikington

(1992-01 - 1999-01)

• Resolved customer complaints to maintain satisfaction and business success
• Liaised with kitchen staff to understand special orders and achieve customer satisfaction
• Handled customer complaints with diplomacy, achieving satisfactory resolutions
• Delivered exceptional service by providing timely and friendly service to every customer
• Communicated effectively with kitchen staff to maintain timely service and deliver special requests

ST MARY'S (1972-01 - 1976-01)