Cleaner Self employed - South Manchester, Cheshire
(2016-01)
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep
- Swept, mopped, and polished all floor surfaces including towering, mopping and sweeping surfaces
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas
Chamber maid - The Alexandra Court Hotel
(2017-01 - 2020-01)
- Cleaned guest rooms and changed linens to maintain high standards of cleanliness and comfort for guests, including breakfast rooms at high cleanliness standards
- Swept, vacuumed and mopped floors, and stopped in to the establishment to maintain cleanliness
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances
Manager's Assistant - The Black Swan Public House - Lower Wikington
(2009-01 - 2017-01)
Supported team performance and implemented coaching to enhance service delivery quality
- Delegated tasks and coordinated staff to ensure efficient front- and back-of-house operations
- Monitored inventory levels and placed orders for stock replenishment, preventing shortages that could disrupt service
- Monitored alcohol consumption and kept operation in line with legal service requirements
Bar Manager and wedding service - The Plough Inn Eaton - Macclesfield
(2003-01 - 2009-02)
Managed bar operations, overseeing stock levels, ordering supplies, and maintaining compliance with licensing laws
- Managed daily bar operations, ensuring smooth service and customer satisfaction, successfully according to industry best practices and owner requirements
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation
- Led a team of bartenders and support staff, fostering a collaborative work environment
- Trained newly hired employees on service techniques, company procedures and safety protocols
- Maintained high standards of cleanliness and hygiene within the bar area, adhering to health and safety regulations
- Resolved customer complaints promptly, ensuring satisfaction and loyalty
- Fostered relationships with regular customers, building a loyal community around the bar
- Balanced cash registers, reconciled transactions and deposited establishment's earnings
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures
Breakfast and lunch waitress - The Dog Inn - Lower Fovyer
(1999-01 - 2003-05)
- Delivered friendly and fast service to process high-volume food and drink orders at peak times
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction
- Optimised customer experience, serving each guest with success, positive and enthusiastic attitude
Head Waitress - The Sweetbriars Arms public house - Lower Wikington
(1992-01 - 1999-01)
- Resolved customer complaints to maintain satisfaction and business success
- Liaised with kitchen staff to understand special orders and achieve customer satisfaction
- Handled customer complaints with diplomacy, achieving satisfactory resolutions
- Delivered exceptional service by providing timely and friendly service to every customer
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests
