Distribution Operator C Shift - Delta Park / FPR Group / Coopervision
(2022-12)
December 2022 - November 2023 with FPR Group. November 2023 - present with Coopervision.
General Manager - Seacrest Hotel - Portsmouth
(2013-06 - 2022-11)
- Ensuring the smooth running of the hotel at all times
- Setting revenue and guest satisfaction targets and ensuring that these are met
- Managing budgets and finances and controlling expenditure
- Recruiting, training and managing all hotel's employees
- Ensuring compliance with health and safety legislation and licensing laws
- Implementing and reviewing standard operating procedures to continuously improve the business
- Proactively seeking opportunities and ways to maximise revenue and develop service delivery
- Monitoring employee performance and offering regular evaluation meetings designed to improve service
Duty Manager - Seacrest Hotel - Portsmouth
(2010-10 - 2013-06)
- Ensuring the smooth running of service when on duty
- Promoting a professional and hospitable image to guests
- Giving full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude
- Being flexible in assisting around the Hotel in response to business and guest needs
- Overseeing personnel, including receptionists, kitchen staff, housekeeping and bar staff
Senior Flight Attendant - Emirates Airline - Dubai
(2003-07 - 2010-09)
- Supervising the cabin crew team
- Ensuring safety compliance and emergency readiness
- Maintaining high standards of customer service
- Addressing passenger concerns and enquiries
- Coordinating all in-flight cabin operations
- Handling any in-flight emergencies
Human Resources Officer - Electroalfa Romania
(2000-09 - 2003-07)
- Recruitment
- Employee relations and training
- General administration & regulatory reporting
- Payroll
- Management information
- Health and Safety
