Carol Dale

I am enthusiastic and work calmly and efficiently as a customer service advisor. I have excellent interpersonal skills and I am focused on providing a great customer experience. I am self-motivated, ambitious and determined to succeed. I am willing to learn new skills and have the ability to adapt to all working situations.

Customer Service Advisor - TESCO - Folkestone, Kent

(2005-03)

Serve customers, deal with complaints and returns, cash handling, merchandising stock and other general duties. I also work in our Petrol filling station this involves, fuel sales, assisting customers at pumps, processing varies payment types, restocking shelves, following security and safety protocols also monitoring forecourt regularly.

Younique Presenter - Younique - Hawkinge, Kent

(2015-11 - 2017-11)

self employed Host parties at home and online selling makeup and facial care products, achieving monthly sale targets, recruiting other members, liaising with upline managers, staff and customers worldwide.

Telesales Operator - P&O Ferries - Dover, Kent

(2004-02 - 2005-03)

Booking and amending customers journeys, working in a team achieve targets. Selling third party insurance through booking. Working in a fast paced customer service environment to strict deadlines.

Supervisor - Dillon's Newsagent - Folkestone, Kent

(1996-07 - 2000-04)

Managing stocks, delegating jobs to up to three other staff members, key holder, cashing up tills at the end of shift, customer service and other general duties.

Retailer Apprenticeship - Retail - Lifetime Training Group (2025-03)

English Level 2 (Functional Skills) - English - Life Time Training Group (2025-06 - 2026-04)

BTEC National Diploma - Childhood Studies - South Kent College (1996 - 1998)

GCSE's - Pent Valley School (1992 - 1996)