Carol Grant

A hardworking, reliable and conscientious individual who has a wealth of experience working within the retail industry. My previous employment alongside my life experience to date has enabled me to develop numerous transferable skills. These skills include excellent communication and customer service, good time management and the ability to effectively prioritise tasks.

In addition, I have good attention to detail, can accurately follow instructions and work well unsupervised both as part of a team and using my own initiative. As a friendly, outgoing and motivated individual, I am currently looking to secure my next challenge within the retail industry where I can make use of my existing skills as well as develop new ones.

Sales Consultant - Swarovski

(2019-06)

Working as a Brand Ambassador in Jewellery and Crystal guiding.

• Demonstrating products to a high customer service
• Providing the ultimate customer service knowledge to all customers
• Promoting the features, benefits & monthly membership goals
• Stock replenishing
• Working on deliveries online and in store
• Contribute to the sales/profitability targets
• A passion for selling luxurious jewellery/crystal
• Good attention to detail

Nutmeg Merchandiser - Dee Set Solutions

(2020-02)

Working as a retail merchandiser in a very busy supermarket.

• Keeping the clothes tidy and doing deliveries
• Making sure all sizes are out and merchandised to a high standard
• Following company guidelines
• Filling up cosmetics, clip strips, making sure all ad hoc duties are properly filled
• Merchandising hotspots
• Taking before and after pictures of work
• Complete surveys on time to meet deadlines by area management
• Interacting with customers and store employees
• Being able to work on my own and use my own initiative
• Covering other stores when asked

Customer Service Assistant - Tesco Superstore

(2012-12 - 2018-08)

Working on the customer service desk.

• Serving and assisting customers in a polite and friendly manner
• Processing customer purchases and refunds
• Processing purchases of lottery, scratch cards and tobacco
• Answering telephone enquiries
• Making staff and customer announcements over the tannoy
• Processing customer orders e.g. bulk ordering

Sales Advisor - Next

(2004-11 - 2016-04)

• Serving and assisting customers in a polite and friendly manner
• Managing the store fitting rooms
• Merchandising of stock
• Processing of deliveries
• Placing customer orders
• Processing customer returns and refunds
• Cash handling and till operation
• Promoting Next directories
• Answering telephone enquiries
• Making tannoy announcements
• Ensuring the sales floor remained clean and tidy at all times

RSA 1 Typing Certificate - Aberdeen College (1985 - 1985)

Copy Audio Typing Certificate - Aberdeen College (1985 - 1985)

SQA O - Level Qualifications - Cookery, English, History, Maths and Office and Information Studies - Northfield Academy (1975 - 1979)