Carol Li

Recent English Literature graduate with strong written communication, organisation, and interpersonal skills. With a passion for travel and discovering new cultures, I'm keenly interested in the prospect of learning to deliver high quality customer experiences, in the hope of kickstarting a career within the travel industry.

Front of House - Pen Museum Jewellery Quarter

(2022-06 - 2024-12)

• Welcomed visitors upon entry to the museum, delivered concise introduction of museum's history and sold entry tickets / items from the gift shop.
• Coordinated museum activities including a graphology and typewriting exercise, showcasing teamwork.
• Point of contact for visitor enquiries, problem-solving when necessary.

Counter Assistant - Dragon I Takeaway - Birmingham

(2021-11 - 2022-03)

• Responded to customer orders in-person, online and via phone, exhibiting listening skills and attention to detail.
• Acted as the medium communicator between the customer and kitchen staff, switching constantly from English to Mandarin in a fast paced working environment.
• Till operation and management, organised takeaway bags for packing and delivery, problem-solving when necessary.

Bachelor of English Literature - English Literature - University of Exeter (2022-09 - 2026-07)

Study Abroad - English Literature - University of New South Wales (UNSW Sydney) (2023-09 - 2024-07)

A Levels - English Literature, History, Biology - Archbishop Ilsley Catholic School and Sixth Form (2020-09 - 2022-07)

GCSEs - Multiple subjects - Archbishop Ilsley Catholic School (2015-09 - 2020-07)