Carolina Rodriguez

A strategic and results-oriented Senior Business Analyst and Project Manager with over a decade of expertise in the London insurance market, Telecoms, public sector and Financial Services . My specialization lies in Drive operational excellence and leading digital transformation initiatives. I have a solid history of steering high-profile projects to fruition, notably leading a digital overhaul that markedly increased process efficiency.

My hands-on approach has been instrumental in managing diverse, cross-functional teams to deploy complex, multi-million-pound projects while adhering strictly to budget constraints and often delivering ahead of schedule.

Mastery in agile methodologies, experience in change management, and proficient in stakeholder engagement, I offer a blend of strategic foresight and efficient execution, crucial for cultivating business growth and enhancing operational processes in dynamic settings. As a compelling communicator and an influential team leader, I excel in building trust and fostering robust relationships with clients, guiding highly competent teams towards achieving collective goals. Fluent in English, Spanish, and French, I possess the communication agility to navigate and succeed in multilingual and multicultural business environments.

Professional Background:

• Extensive experience in project management, specialising in the insurance sector but with significant experience across technology, financial services, and telecommunications.
• Expertise in leading complex, high-risk projects using both traditional and agile methodologies.
• Proficient in digital transformation, business analysis, change management, and stakeholder engagement.

Industry Experience:

• Over 10 years in the insurance sector (e.g., RSA, Hiscox, Lloyds of London).
• Extensive experience in the financial sector and technology sector with companies like American Express, Barclays Wealth, Kleinwort Benson, Sun Microsystems, and DXC.
• Over 5 years in telecommunications (O2, Vodafone, Alcatel Lucent) and experience in the pension sector with the Pension Regulator.

Recent Professional Roles:

Willis Tower Watson, London (April 2023 - Present): Senior Business Analyst and SME.

• Led enhancements of an in-house Broking platform, managed stakeholder engagement, and ensured strategic alignment and effective requirement gathering.

Apollo, London (April 2023 – September 2023): Project Manager/Change Manager.

• Developed and refined Apollo’s Capability Model and aligned IT operations with business operations.

ABC/Tysers, London (September 2022 – April 2023): Senior Project Manager and SME.

• Oversaw a significant migration project, managed resources and financials, and handled risk management.

Ascot, London (September 2022 – January 2023): Senior Project Manager/Business Analyst.

• Led the design of a new service solution for data capture and managed vendor partnerships.

Howden Group, London (April 2021 – October 2022): Senior Program Manager.

• Directed a global program for the rollout of a Single Broking Platform, managed vendor relationships, and provided strategic leadership.

DXC, London (November 2019 – June 2021): Product Owner and Manager.

• Responsible for system design and program management in the London Market Transformation initiative.

LMA /LLOYD’S, London (November 2016 – November 2019): Program Manager/Change & Transformation.

• Led the review and improvement of various service agreements and programs.

KPMG, London (May 2015 – November 2016): Senior Business Analyst/Transformation & Change Management Leader.

• Led transformation and change management processes, developed service solutions, and managed client relationships.

Core Competencies:

• Leadership in strategic program management, system design, and architecture oversight.
• Effective in change leadership, resource allocation, team management, and cross-functional collaboration.
• Skilled in governance, delivery oversight, and executive product ownership.

This summary encapsulates your extensive experience and varied roles across multiple industries, highlighting your proficiency in project management, change management, and leadership in digital transformation initiatives.

Certifications and Skills:

• Certified in PRINCE2, Agile & Scrum, ITIL, and Six Sigma Master Black Belt.
• Trained in Method 1 methodologies and skilled in Neuro-Linguistic Programming (NLP).