Caroline Gisborne

Being a motivated individual, I bring both experience and expertise to support daily operations and promote ongoing improvement in established processes. My upbeat and enthusiastic nature enables me to excel independently as well as within a team environment. I am committed to consistently advancing myself professionally across all areas of work.

As an adaptable and dependable team player, I welcome new experiences and challenges. I believe in the importance of first impressions, so I strive to treat others with the same respect and consideration, ensuring that everyone feels as comfortable as possible in situations.

Wellbeing Officer - The Queen Elizabeth Hospital - Gayton Road, King's Lynn, Norfolk PE30 4ET

(2025-10 - 2026-04)

Although, I worked closely with the EDI team the Wellbeing role was a new role within the trust and initially the emphasis was to create a platform for staff to have a voice and to learn about the incentives and services available, internally and externally. The first part was to reintroduce myself to staff by running events, we started with emotional wellbeing, designed posters ran a campaign spreading the word through our communication team, attended an all-staff webinar and spoke to external agencies to join us on our journey. Amongst this I also completed general administrative duties, organising spreadsheets, running data reports, managing my calendar, updating my professional notes and 1:1's with staff.

• 1:1 support for staff around personal/work related issues enabling them to continue to thrive and be the best version of themselves
• Wellbeing sessions supporting the return-to-work procedures following long term absences
• Arranging events to promote emotional, financial and health and wellbeing
• Organised an initiative to support staff on the wards with our 'Wellbeing Trolley.'
• Promote internal services for staff support; staff networks and a menopause & me group
• Attending work reviews to support staff as when required
• Delivering training sessions for managers around the services available to staff for wellbeing
• Organising a monthly wellbeing newsletter
• Run a session at trust induction for new staff, signposting services.
• Attending meetings with the leadership to discuss the next steps
• Working with the individual and the wider teams when necessary, with regards to safeguarding concerns
• Link in with community organisations companies and local businesses

Reception & Recruitment Co-Ordinator - The Queen Elizabeth Hospital - Gayton Road, King's Lynn, Norfolk PE30 4ET

(2018-03 - 2025-10)

I started in recruitment as a receptionist, then progressed through resourcing from recruitment advisor and co-ordinator. Through these opportunities, I specialised into international recruitment as a pastoral support officer. This role gave me the opportunity and confidence to continue my personal development amid learn valuable skills for the next part of my journey.

• Dealing with email and telephone queries
• Processing ID and confidential data
• Delivering training for managers on recruitment systems
• Liaising with candidates following interview process
• Organising & attending recruitment fairs
• General administrative duties, running data reports and managing calendar, filing. Acting as the first point of contact for employee and manager queries regarding company policies, benefits
• Completing KPI targets
• Delivering training sessions for staff using TRAC & ESR to advertise jobs
• Attending department meetings via Teams or face to face for recruitment updates
• Interviewing International colleagues
• Completing the processes for UK visa applications
• Organising travel and accommodation for international staff
• Run induction for staff new to the trust and the UK
• Supporting new overseas recruits, with accommodation assistance, banking information, equipped for their arrival
• Recruitment Administration: Managing job postings on career sites, screening initial applications, scheduling interviews, and guiding candidates through the offer process.
• Onboarding: Processing contracts, collecting right-to-work documents, conducting inductions, and setting up profiles in HR systems.
• People Data: Maintaining accurate employee files, recording absences/holidays, and generating headcount or turnover reports.
• Payroll Support: Submitting pay-related data (such as bonuses and salary changes) to the payroll department.

Senior Administrator - Matthew Project - Norfolk Street, King's Lynn, Norfolk

(2017-10 - 2018-03)

Senior administrator for a charity organisation supporting individuals around drug and alcohol addiction. This role allowed me to further develop my administration skills and to develop my understanding.

• Day-to-day tasks of dealing with enquiries on the phone, emails or visitors
• Responsible for collating files for support workers and entering new client details on to the system
• IT skills, data processing, spreadsheets
• Supporting advice line, signposting or just that listening ear
• Organising prescriptions for printing,signing and delivery
• Room and calendar bookings
• Delivering workshops and drop-in sessions with clients and support workers
• Calling clients when booked sessions were not attended
• Raising concerns when necessary
• Listening ear, signposting and supporting with applications.

Reception and Student Advisor - CEMAST Technical College - 1 Meteor Way, Broom Way, Fareham, Lee on Solent

(2015-10 - 2017-09)

CEMAST College (Centre of Excellence in Engineering, Manufacturing and Skills Training). My first challenge was to research courses the college had to offer, developing my knowledge and understanding when delivering information to the public. I have been involved in marketing and advertising Apprenticeship vacancies, engaging with existing and potential employers.

This has proved effective as several of our CEMAST students have had success in gaining Apprenticeships in high profile companies. An opportunity arose for our Automotive Level 3 students to enhance their skills and experiences and stay at a residential Technology college in France. I managed the organisation and escorted the students.

It was discussed to continue the link with the college the French students returned to us 8 weeks later.

• Day-to-day tasks of dealing with general enquiries on the phone, emails or visitors
• Responsible for writing disciplinary letters and liaising with parents
• IT skills, data processing, spreadsheets
• Reporting attendance data to apprenticeships employers
• Updating student attendance tracking 'Promonitor.'
• Attending reviews and contacting parents around performance and attendance
• Student welfare support
• Arrange and organise then supervision of students requiring special requirements, liaising with staff and invigilating when necessary.
• Organise room bookings for meetings, schedule calendars
• Managing 'Girls in Engineering,' taster days and a six week 'Young Engineer,' programme
• Organising residential trips for students to experience different types of colleges.

Catering & Events Manager - Advanced Vending

(2013-10 - 2015-09)

I took on this role initially, catering for corporate clients on an ad hoc basis but this quickly grew to become a successful part of the business.

• Organising the driver's daily activities, stocked vehicles, delivery paperwork
• Banking paperwork, wages.
• General maintenance of vending machines
• Communicating with businesses either by email, by phone or face to face, dealing with any issues or concerns quickly and effectively
• Reduced administration costs by negotiating contracts, while ensuring the continuation and enhancement of service
• Creating new business opportunities for company growth and expansion

Mental Health First-Aider (MFHA) - Mental Health First Aid (2025-05 - 2025-05)

Mediation accreditation - Mediation in the workplace (2025-01 - 2025-02)

Mindfulness - Mindfulness (2025-06 - 2025-07)

Information Advice & Guidance Level 4 - Information Advice & Guidance - Fareham College (2016-06 - 2017-02)

Information Advice & Guidance Level 3 - Information Advice & Guidance - Fareham College (2016-06 - 2017-02)

First Aid refresher - First Aid - Fareham College (2016-06 - 2017-02)

Improving Dance Skills & Identifying Teaching Strategies - Dance - The Royal Academy of Dance (2011-09)

3 day First-aid course - First Aid - Medicot Centre (2011-09)

HLTA – Higher Level Teaching Assistant - Teaching - Portchester Community School (2008-09 - 2008-12)

Level 1 – Creative Craft - Creative Craft - Fareham College (2006-09 - 2007-06)

FEIPS – Framework for Enhanced Individual Pastoral Support - Pastoral Support - Training Centre (2005-09 - 2006-07)

SEED - Self-Esteem Emotional Development - Personal Development - Training Centre (2005-09 - 2006-07)

Managing Bereavement in school - Bereavement Support - Portchester Community School (2005-09)

Level 2 Certificate in Adult Literacy - Adult Literacy - Adult Education (2005-01 - 2005-03)

Level 2 Certificate in Adult Numeracy - Adult Numeracy - Adult Education (2005-01 - 2005-03)

Anti-bullying interventions - Anti-bullying - The Acorn Centre, Waterlooville (1999-09)

Sign Language Level 1 - Sign Language - Portchester School (1988-02)

Cache D.P.P – Diploma in Pre-School Practise – Level 3 equivalent - Pre-School Practice - Neville Lovett School (1997-07 - 1998-01)

I.P.P – Introductory to Pre-School Practise - Pre-School Practice - Neville Lovett School (1997-07 - 1998-01)

BTEC - National Diploma in Business and Reception studies - Business and Reception Studies - Highbury College (1986-09 - 1987-07)

RSA Typing level 1 - Typing - Highbury College (1986-09 - 1987-07)

GCSEs - Art, English, Maths, Biology, Graphics, Business studies, French and RE - Portchester Comprehensive School (1980-09 - 1985-07)