Caroline Longman

A highly professional personal assistant and Associate with 30 years of experience working across a range of industries providing all PA/secretarial, administrative and office management services in fast moving client focused environments. More recently, after a career break I worked in the public sector for the NHS as a GP practice receptionist/patient care coordinator, providing all administrative support required for the smooth running of the operation while at the same time providing excellent empathetic and caring customer service to patients and latterly as a Receptionist/Secretary working under the HR/Finance Director at Thrive Architects. An exceedingly motivated self starter with a keen eye for detail to provide the highest quality results, with the ability to work in large teams or on a one to one basis.

An excellent communicator with a clear and responsive telephone manner who is equally competent giving or receiving instructions with a meticulous approach to producing the desired outcomes. An expert working knowledge of computer operating and filing systems ensures that all documentation and records are produced and stored to a consistently high standard. Trustworthy and reliable with the ability to multi-task to meet tight deadlines whilst always maintaining the highest professional standards of confidentiality where required.

I am now seeking a role that utilises more of my extensive skills and experience with a focus on providing professional administrative support.

Receptionist/Secretary at Thrive Architects (2025-05 – Present)

• Answering incoming calls, taking messages, greeting clients and visitors.
• Typing of correspondence, schedules and data for the creation of reports and drawings.
• Proof reading and formatting a range of professional documents together with maintaining filing systems, both manually and electronically.
• Assisting HR & Finance with the inputting of data as well as financial reconciliation and expenses.
• Organising events to include catering, client entertainment and travel/accommodation arrangements. Taking food orders for meetings and seminars.
• Providing cover and assistance to the PA in times of absence and high work load.

Receptionist/Patient Care Coordinator at Alma Road Surgery (2022-01 – 2025-04)

• Answering incoming patient calls and dealing with enquiries in a professional manner.
• Front desk duties including welcoming patients.
• Appointment scheduling.
• Pharmacy referrals.
• Updating and maintenance of patient records on NHS SystmOne.

PA - Associate at Savills (UK) Ltd (2002-10 – 2018)

Office management. In a team of eighteen, I worked directly as PA for Department Head as well as supporting seven other Directors together with leading and mentoring four administrative assistants.

• Proof reading, laying out/formatting and typing up of reports/tenders.
• Daily management of accounting system including raising invoices, credit notes, managing disbursements, processing supplier invoices and completing expense claims.
• Excellent knowledge of Word/Excel/PowerPoint/Outlook/Microsoft Dynamics.
• Updating and/or producing schedules, spreadsheets, reports and correspondence.
• Attending meetings, minute taking and audio typing.
• Client liaison by telephone, email and face to face, maintaining a high level of professionalism.
• Open/close and assist with compliance checks. Set up and maintain filing and archiving systems.
• Organise and manage client/team events and travel arrangements (domestic and international).

Senior Secretary (Level 3) at Chesterton Plc. (1996-07 – 2002-10)

PA to Head of Department and supporting two other Directors in an administrative and secretarial role.

Administrative/Secretarial at Office Angels (1995-12 – 1996-07)

To further my skills and knowledge I took various temporary assignments of an administrative and secretarial nature.

Administrative Assistant at Radcliffe & Co. Ltd (1994-08 – 1995-12)

Assisting and supporting the office through the provision of word processing and clerical/administrative services.

3 A Levels; 10 GCSEs – St. Anne's Convent School (1986 – 1992)

BTEC Art & Design in Art & Design – Southampton Technical College (1992 – 1994)