Duty Manager
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To render professional services with determination and dedication. Contribute to profitability of the organization. Prepared to take up any challenging assignment and justify it with my hard work and experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Duty Manager - Leonardo Croydon Hotel - 26 Wellesley Rd, Croydon, CR0 9XY
(2025-12)
Experienced Duty Manager currently working at Leonardo Hotels, with a strong background in both front-of-house operations and administrative responsibilities. Skilled in delivering exceptional guest experiences by actively engaging with guests, resolving complaints confidently, and motivating the team to maintain high hospitality standards. Proficient in a wide range of administrative duties including managing reservations, setting up and amending bookings, processing deposits and balances, handling invoices, responding to guest enquiries via email and phone, managing daily reports, updating systems, and ensuring all guest information is accurate and up to date.
Demonstrates strong organisational skills through coordinating room allocations, supporting financial reconciliations, and maintaining smooth day-to-day hotel operations. Possesses solid operational knowledge across departments with the flexibility to support where needed. Actively involved in recruitment processes alongside management, as well as coaching and training new starters to ensure confidence and consistency within the team.
A proactive and reliable team player with excellent problem-solving abilities, committed t
Food and Beverage Supervisor - London Croydon Aerodrome Hotel - 680 Purley Way, Croydon, United Kingdom CR9 4LT
(2023-05)
As a Food & Beverage Supervisor at London Croydon Aerodrome Hotel (LGH), I lead daily restaurant, bar, and event operations while maintaining high service and presentation standards. I support the F&B Manager by supervising shifts, motivating the team, and stepping in during their absence. My responsibilities also include handling TripAdvisor responses, ordering and managing stock, and using Opera for bookings and guest coordination.
I train and onboard new staff, ensuring consistency in service delivery and team performance. I also assist with setting up function rooms and have developing knowledge of Meetings & Events (M&E) operations, including event logistics and client requirements. Through a hands-on approach and strong attention to detail, I contribute to a smooth guest experience, effective operations, and a positive team culture.
Cabin Crew (With Valid CAA Attestation) - Wizz Air (WUK) - Percival House 134 Percival Way, London Luton Airport Roundabout, Luton, United Kingdom LU2 9NU
(2024-09 - 2024-10)
Work Experience - MITIE Foundation - Mitie Level 12. The Shard 32 London Bridge Street London, United Kingdom SE1 9SG
(2024-02 - 2024-02)
During my one day work experience in MITIE group, I have gained hands on exposure to diverse service areas such as the facilities management, security and well developed technology. I have even developed project management skills by participating and connecting well in workspace projects. I gained insights to sustainable practices through energy consultancy and waste management, while observing the application of technology.
BTEC Level 3 (Diploma) - Aviation Operation - Coulsdon Sixth Form College
BTEC Level 3 (Diploma) - Hospitality - Coulsdon Sixth Form College
BTEC Level 3 (Diploma) - Travel and Tourism - Coulsdon Sixth Form College
Cabin Crew (NCFE level 2) - Cabin Crew - Coulsdon Sixth Form College
GCSE and A Level (BTEC) - Coulsdon Sixth Form College
