Carrie Mcauley

A dedicated and enthusiastic professional with management, Senior Leadership, Diary Management, Administration, Customer Service & Account management experience. Highly skilled in the provision of high-level support to ensure the seamless and efficient execution of daily operations. Demonstrable ability to build productive relationships with stakeholders to inspire the achievement of company objectives.

Client and Student Support Administrator - Kaplan Financial

(2020-01)

• Built relationships with B&F faculty and other Kaplan businesses to resolve related queries.
• Maintained up-to-date knowledge of products, services, policies & client key T&C's.
• Ownership of queries in the group email inbox, responding promptly and professionally.
• Planning and participating in events such as information sessions and road shows.
• Administer student and client bookings process including completion of bookings, submitting enrolment requests to the Sales Ledger team.
• Take ownership of transfer, deferral, and refund requests, keeping stakeholders updated.
• Order student course materials via the Kaplan Publishing system and check dispatch.
• Produce client reports and information when required.
• Capture and monitor activity to demonstrate achievement of KPIs.

Operations Booking Administrator - Radius Payment Solutions

(2018-01 - 2023-12)

• Maintaining a positive relationship between Radius and their customers, answering questions about products or Radius as a business.
• Understand customer requirements, potential issues, offering services based on requirements.
• Keep internal communications up-to-date and well informed.
• Gathering information on customer issues and identifying & resolving common faults the first time, using initiative to maintain relationships, and putting feedback into practice.
• Answering and dealing with customer telephone calls & emails, using a ticket system to log, diagnose and feedback on issues.
• Reporting key operational metrics to the senior management team.
• Identifying & resolving common faults the first time.
• Ensuring the Daily Diary is kept up to date and updating software.
• Ensuring engineers have the information required for each installation /service call.

Salon Owner & Head stylist - Strawberry Blonde Studio

(2015-01 - 2018-12)

• Launched SB Studio, project managing the refit and building a large client base.
• Oversaw daily operations, including staff rota, stock management, and quality control.
• Completed all financial responsibilities, analysed, and recorded business profit goals to maintain the running of the overhead.
• Development of monthly marketing strategies, such as devising marketing campaigns and promotions that drive business growth and attract new clients.
• Managed a team, creating a positive and collaborative work environment, fostered a culture of inclusivity and professionalism, promoting a positive work environment.
• Conducted regular performance reviews, provided training, and supported staff development.
• Provided high standard of service to clientele, operating salon appointment and point-of-sale software.
• Set and maintained Health & Safety policy and processes.
• Monitored and maintained a high standard of cleanliness, hygiene, and safety.

Hair Stylist - Headlines Hair Spa

(2013-01 - 2015-12)

• Overall responsibility for opening and closing the business daily – including security alarms, shutters and locking up a safe.
• Running a busy clientele, acting as the first point of contact & meeting clients at reception.
• Booking morning lunch and afternoon breaks into the appointment book which helps with the flow of the salon and customers.
• Keeping up to date with all staff members on holiday rota ensuring roles are always covered.
• Taking bookings and general queries – via telephone, text, and social media platforms.
• Taking bills gift cards, and vouchers, overseeing transactions and cashing up at the end of each day.
• Handling customer feedback and dealing with any complaints professionally as well as helping other staff grow with customer satisfaction.
• Training, inducting, and creating a handbook for new staff members.

NVQ Level 2 - Hairdressing and Beauty

NVQ level 1 - Barbering

Foundation Diploma - Art & Design lv3

BTEC National Diploma - Art & Design