Debt Recovery Agent - Flint Bishop Solicitors - Derby
(2024-01)
- Handling inbound and outbound calls
- Managing email correspondence within the commercial department
- Recovering funds for clients
- Hitting targets and KPI's
- File progression management and clean up project
- Administrative duties including printing correspondence
- Email allocation to correct files
Legal case handler - DCB Legal Ltd - Warrington
(2023-01 - 2023-10)
- Discussing cases with defendants
- Taking payments
- Managing hard calls
- Providing and retaining information
- Inputting information into the system
- Updating records
- Liaising with the courts and other legal firms
Customer Contact Agent - KwiKFit
(2022-03 - 2023-01)
- Booking in appointments
- Amending appointments
- Back office/admin work
- Liaising with fleet managers and authorisation teams
- Building jobs by transferring documents and information online
- Dealing with customer enquiries through inbound telephone and via email
- Arranging centre transfers
- Arranging breakdown services
- Using CRM systems
- Training new members of the team
- Database training implementation
- Contacting customers to gather information on weekend shifts
Customer Service Advisor - The Sofa Delivery Company
(2021-09 - 2021-12)
- Dealing with customers' orders via telephone, email and livechat
- Arranging and re-arranging customers' orders
- Liaising with customers, suppliers, van drivers and warehouse workers
- Office administrator training
Bar Staff - The Wolves Bar
(2020-06 - 2021-08)
- Serving customers
- Cash handling
- Opening and closing the pub
- Keeping the bar area clean and tidy
Customer Service Advisor - TalkTalk
(2021-04 - 2021-07)
Doing home moves and retention for TalkTalk.
- Answering calls from customers and entering meter reads using accuracy skills
- Dealing with complaints and ensuring each complaint was resolved satisfactorily
- Maintaining a professional manner at all times to ensure excellent customer service was provided at all times
- Understanding the needs of the customer to ensure the most suitable product was provided
- Resolved product/policy issues and shared benefits of new technology
- Used internal IT systems to log customer information in a timely and accurate manner
Tanning Assistant - Indigo Sun
(2019-12 - 2020-02)
I worked part time at Indigo sun Cockhedge and Birchwood.
- Keeping the shop and the sunbeds clean for the next customer
- Serving customers
- Opening and closing the shop
- Cashing up once shift is over
Bar Staff - The Stonemill
(2018-12 - 2019-11)
- Serving customers
- Keeping the bar area clean
- Taking food out
- Cleaning up tables
Customer Service Advisor - Scottish Power
(2018-02 - 2018-08)
Scottish Power are an energy company who supply electricity and gas to homes and businesses around the United Kingdom. My role as a Customer Service Advisor was to receive and deal with incoming calls from customers.
- Answering calls from customers and entering meter reads using accuracy skills
- Dealing with complaints and ensuring each complaint was resolved satisfactorily
- Maintaining a professional manner at all times to ensure excellent customer service was provided at all times
- Understanding the needs of the customer to ensure the most suitable product was provided
- Resolved product/policy issues and shared benefits of new technology
- Used internal IT systems to log customer information in a timely and accurate manner
Bar Staff - The Bridges Bar
(2017-12 - 2018-01)
- Preparing alcoholic and non-alcoholic beverages for customers
- Interacting with customers and providing excellent customer service
- Assessing customer's needs and preferences and making recommendations from the bar and food menu
- Taking orders via the till and cash handling
- Keeping the bar area clean and well stocked
Tele-sales Agent - Claims Helpdesk
(2017-04 - 2017-12)
Claims Helpdesk are a well-established and highly successful claims management company who specialise in the miss-selling of PPI (Personal Protection Insurance). My role as a Tele-sales Agent was to assist customers with their PPI claim queries and ensure exceptional service and customer care was provided at all times.
- Responding to and handling customer queries in a timely manner
- Maintaining a polite and professional telephone manner
- Understanding processes and procedures to ensure the correct service and information was provided to the customer
- Able to provide empathy and understanding when talking to customers by listening and responding appropriately
- Dealing with complaints and following through to resolution
- Working towards set targets each week to ensure business goals were attained
- Good keyboard skills and knowledge of IT systems
Crew Member - McDonalds
(2016-03 - 2016-12)
McDonald's are a worldwide franchise organisation who provide an excellent quality service of food and beverages to their customers. During my time at McDonalds I achieved three stars in Quality, Service and Cleanliness.
- Preparing customer's meals whilst adhering to cleanliness guidelines and McDonald's gold standard
- Ensuring each customer had an excellent customer experience
- Worked on different food preparation stations, producing high-quality food for our customers
- Ensuring I had up-to-date knowledge on the menu options and promotions
- Dealing with customer complaints in an patient and courteous manner
- Handling money and using the till to process customers payments
- Ensuring cleanliness of work areas on shop floor and in staff areas
