Cassie Slane

I am a proactive and highly capable professional with a proven track record in management, customer service, and legal support environments. Promoted to Dispatch Manager within just six months of starting a role, I consistently demonstrate the ability to take on responsibility, lead teams, and deliver results under pressure. I have developed a strong foundation in Scots Law through university study and voluntary legal advisory work, bringing a unique combination of practical leadership and legal awareness to any role.

I am confident working across fast-paced, people-facing environments and am equally comfortable supporting vulnerable individuals with empathy and care as I am managing logistics, resolving complaints, and meeting commercial targets.

Customer Service Manager - Tesco

(2025-07 - 2026-03)

• Managed customer service operations across multiple departments including F&F clothing, online groceries, and marketplace
• Handled a high volume and variety of customer interactions daily, including those involving a wide range of emotions
• Resolved complaints professionally and efficiently, organising refunds and managing unfulfilled order cases
• Proactively chased delivery drivers and logistics contacts to ensure schedules were met and customers received timely updates
• Demonstrated strong conflict resolution skills, dealing with customers across a wide range of emotional states with patience and professionalism

Volunteer Advisor - Citizens Advice Bureau

(2026-02)

• Provided free legal advice and guidance to members of the public over the phone
• Supported individuals navigating complex personal and legal situations with sensitivity and care
• Assisted clients in completing benefit application forms, ensuring accuracy and understanding throughout
• Issued vouchers for food banks and emergency heating support to vulnerable individuals

Sales Assistant - The Perfume Shop - Dundee

(2024-09 - 2025-03)

• Delivered tailored fragrance consultations, matching products to individual customer preferences and occasions
• Consistently met and worked towards sales targets, contributing to the store's commercial performance
• Operated the till and handled cash and card transactions accurately and efficiently
• Maintained a high standard of customer service throughout a demanding high-footfall festive period

Dispatch Manager - Winter and Simpson Print - Dundee

(2022-06 - 2024-08)

• Joined as a Dispatch Assistant and was promoted to Manager within six months, reflecting exceptional performance and dedication
• Managed a team of up to five staff, overseeing scheduling, rota planning, and day-to-day dispatch operations
• Trained new team members and maintained quality control standards to meet operational targets and KPIs
• Liaised with external carriers and resolved logistical issues promptly to minimise disruption
• Achieved an SVQ in Warehousing, Storage and Distribution at SCQF Level 5 during this role

Voluntary Work - Anika Jethwa Solicitors - Dundee

(2022-06 - 2022-08)

• Gained valuable insight into the workings of a legal practice by shadowing solicitors
• Observed client interactions and legal processes firsthand, building an early understanding of legal procedures

Scots Law - Law - Abertay University (2024-09)

Highers & National 5 - Forfar Academy (2017-08 - 2022-05)