Catherine Colyer

An enthusiastic and hard-working individual, who enjoys customer interaction and problem-solving. Even when under significant pressure, high levels of motivation are evident and tight deadlines are met, all whilst maintaining an effective and professional manner. Continuously looking to learn and develop, currently seeking a promising career path and valuing employer.

Facilities Management Administrator - Biffa Waste Services Ltd

(2021-07 - 2025-07)

• Working closely with suppliers and engineers to ensure office workers had a functional and secure working environment.
• Help to maintain health and safety compliance of PPMs for the building that are legally obligated as per guidelines for a safe working environment. When completed logging accrate outcomes with record keeping via a ComplyX system
• Conduct office tours with newcomers either engineers/workmen, visitors or new staff members to guide them of the health and safety protocol of the office building
• Problem solving for front of house reception duties, ensuring that over 200 staff can have their needs and issues met
• Helping with the ordering of office supplies, PPE materials. Record keeping, answering calls.
• Maintaining a close relationship with other members of the FM team as far as Chesterfield with weekly teams meetings.

Test Operative, Covid Testing Site - Buckinghamshire County Council

(2021-01 - 2021-03)

• Providing vital testing during the Covid pandemic for front line workers such as the Police force, Fire crew and County Council workers
• Provide a polite, seamless service due to time constraints.
• Log accurate test results to ensure positive cases are identified via NHS Track and Trace system
• Follow a strict PPE process of cleanliness on a personal level and to protect members of the public
• Have good interpersonal skills with co workers and other members of the team to provide the best service possible

Volunteer Community Administrator - Pets As Therapy

(2018-02 - 2020-07)

• Helping to develop the internal systems, PP2 & Salesforce
• Management of the online store, including new item description and photography, plus working closely with suppliers to manage product buying coordination
• Working closely with suppliers
• Facilitating close communication with other companies and contractors to source the high-quality volunteer merchandise at the best price
• Managing fundraisers, including sourcing and designing promotional materials such as posters and leaflets
• Organising and attending the annual 'Crufts' dog show
• Customer services management, including monitoring and responding to 2x email inboxes and incoming customer calls daily

Medical Locum Co-ordinator - Buckinghamshire NHS Trust

(2016-09 - 2017-11)

• Heading up the newly appointed role within of the Anaesthetics department at Wycombe Hospital, paving the way for team growth
• Managing Patient services
• Single handily managing and developing the internal systems
• Managing the daily running's and requirements for the department
• Proficient in the use of Medway and Evolve systems

Medical Locum Co-ordinator - Buckinghamshire NHS Trust

(2014-10 - 2015-04)

• Organising the rota of medical locums that were employed on the bank
• Promoting and developing robust working relationships with internal/external nursing managers, in order to deliver a service in accordance with client account plans and Trust KPIs
• Coordinate the Flexible Worker Disciplinary Process
• Facilitating close communication with other companies and contractors
• Maintaining the key agency and healthcare professional relationships within the Trust

Medical Locum Co-ordinator - Bank Partners

(2015-04 - 2016-03)

• Supporting the fruition from the Go Live to Bank Partners, including running of the NHS control over the Doctor's division to Bank Partners
• Creating, build and maintain relationships with staff that work in the doctor's environment
• Managing the payroll for numerous roles, from Consultant level to Foundation Year 1 training
• Clerical management, having to remember vast amounts of information at one time whilst monitoring 2x email inboxes and all incoming calls
• Conducting site visits throughout the Buckinghamshire NHS Trust

Part time - Paul Hewett R.I.B.A Chartered Architect

(2011 - 2014)

• Basic clerical and admin tasks, such as answering emails and fielding calls
• Taking messages and updating records

Part time - Tracey's Cakes

(2007 - 2013)

• Working in the production of the products for sale
• Admin role of dealing with customer queries, complaints (both face to face and on the phone/email)
• Processing customer transactions

BSc (Hons) - Human Communication Science - University of Portsmouth (2011 - 2014)

FSDC - Speech, Language and Communication Science - University of Portsmouth

A-Levels - Psychology, English Literature and Language - St Bernard's Catholic School (2003 - 2010)

GCSE - Double Science Award, Mathematics, English Language, English Literature, Religious Education, Art, French, Food Technology, History - St Bernard's Catholic School