Catherine Cottrell

Experienced in people facing roles, confident and with an outgoing and positive attitude. Possessing excellent customer service skills and an approachable, flexible, “can do” approach to work. Comfortable in meeting targets and contributing to the achievement of team goals.

Striving to meet and exceed customer expectations; having an innovative, driven and problem–solving attitude; flexibility and willingness to learn. Currently seeking a role where I can expand upon my skills whilst also contributing towards the community.

Researcher (Volunteer) at Three Rivers Museum (2026-07 – Present)

• Researching activities to help support museum objectives by utilising various sources of information both physical and online.
• Provides efficient administrative support to the Oral History Interview team with planning and organising of interview recordings & associated documentation.
• Digitising of old records and photos.
• Good time management by scheduling appropriate times & locations for upcoming interview sessions.

Domestic Assistant (2026-07 – Present)

• Provide weekly domestic support for local resident.
• Managing of routine tasks including cleaning cooking equipment/kitchen utensils, vacuuming & mopping of floors and disinfecting to a high hygiene standard
• Assisting with waste management to ensure property is clean and sanitised.

Carer (2015 – Present)

• Take full responsibility for the physical, emotional and educational welfare of relatives.
• Handover communication.
• Attention to detail by ensuring correct medication is given.

Administration Assistant at Quartz Scientific (2013-07 – 2015-04)

• Provided administrative support to a busy, laboratory based, concrete composition sampler.
• Undertook filing / scanning duties; dealing confidentiality with a large volume of data and reports.
• Converted files from various electronic formats into.pdf formats, to create paperless storage.

Sales Assistant at B&M (2013-11 – 2014-05)

• Greeted customers, providing excellent, friendly face to face customer service.
• Helped with replenishing shelves before store opening.
• Quickly gained considerable knowledge of product range; including ingredients and potential allergens.
• Helped customers to locate products and imparted timely advice in respect of a wide product range.
• Readily identified and maximised the potential for up selling and ensuring targets were met.
• Completed cleaning / housekeeping duties, to ensure maintenance of consistently high visual standards.

Sales Assistant (Seasonal Role) at Lush Retail Limited (2012-09 – 2013-11)

• Actively completed product demonstrations to small groups of customers, answering relevant questions.
• Overseeing daily opening and closing procedures to optimise daily operations.
• Maintaining shopfloor standards.
• Replenished stock as required, ensuring that Manager was aware of procurement needs as appropriate.
• Demonstrated flexibility, to undertake additional hours; to meet business requirements /cover absences.
• Responsible for opening store and preparing all areas for day’s trading; including fresh sample products.
• Upselling products to increase store performance and profit.
• Assisted with store cleanup and closing duties including cashing up.

Essential Computing Advanced – West Herts College (2025 – 2025)

Introduction to Customer Service, Level 1 – West Herts College (2012 – 2012)

Edexcel Health & Safety, Level 1 – West Herts College (2012 – 2012)

City & Guilds Photo Image Capture, Level 2 – West Herts College (2009 – 2009)

GVNQ’s Art and Design – Francis Combe School and Community College (2004 – 2004)

6 GCSE’s including English, Maths and Science – Francis Combe School and Community College (2003 – 2003)